Medical Billing
Resume:
Denise L Inzer
White Hall, AR ****2
Email: ******@*******.***
Home: (870) - 247-9111
Work: (870) - 541-7656
Cell: (870) - 540-6049
Work Experience
Jefferson Regional Home Health (05/12/2003 – Present) - Program Manager/Home Health
Pine Bluff, Arkansas
Supervisor: Mary Daggett - 870-***-****
Duties: Responsible for administrative and fiscal management of the Home Health and Lifeline programs at Jefferson Regional Medical Center. Set up billing systems, perform and oversee Medicare, Medicaid, and Private insurance billing and collections. Prepare and reconcile all end of month financial reporting for the two departments. Process payroll and prepare and submit annual employee performance reviews. Oversee and coordinate computer operation for office staff and laptop users. Troubleshoot problems with hardware and software. Establish computer security protocol. Implement all new software changes, perform maintenance updates, and train staff. Communicate with physicians, hospital administration, and referral sources on a daily basis to troubleshoot and resolve operational issues. Assist in planning, preparation, and submission of the budget to include securing estimates for use in budget formulation. Perform daily and monthly reviews of budget to identify variances. Prepare spread sheets to analyze productivity and financial trends. Prepare various reports on excel, government software, or Misys software for state and federal reporting of agency statistics. Monitor funding and organization of various projects and events. Organize annual inventory of supplies. Monitor weekly supply cost and compare charges on the general ledger. Conduct internal audits and prepare information for fiscal audits.
Lake Pointe Medical Center (09/23/1999 - 04/12/2003) - Billing Office Supervisor
Rowlett, Texas
Supervisor: Betty Fulmer - 972-***-****
Duties: Supervised staff of 15 in the billing office of a for profit acute care hospital to include billing, collections, system maintenance Supervised, and general business office duties. I was responsible for budget preparation, and compliance reporting. Prepared monthly and quarterly reports as required by corporate standards, and government regulations. Researched and analyzed reimbursement deficiencies. Processed liens and bankruptcies. Reviewed accounts for monthly bad debt placement. Responsible for month-end reporting and key indicator reports in AR calls with the corporate office. Provided excellent customer service to patients, physicians, attorneys, and all levels of hospital staff. Processed payroll and performed annual employee evaluations. Served on committee for hospital wide system conversion.
Baylor Medical Center (05/21/1996 - 09/21/1999) - Office Coordinator
Richardson, Texas
Supervisor: Mary Walraven - 972-***-****
Duties: Responsible for daily operations and training of staff for hospital owned urgent care clinic. . Performed all electronic billing and collections of all government programs, work comp, and insurance. Worked front office as needed. Hired and trained personnel. Prepared reports for management. Inventory control. Successfully implemented and coordinated two billing system conversions.
Jefferson Regional Medical Center (11/01/1994 - 05/01/1996) - Financial Counselor
Pine Bluff, Arkansas
Supervisor: Human Resources - 870-***-****
Duties: Responsible for assessing patients financial needs and establishing a payment plan. Gathered all financial information for charity recommendations and screened patients for government assistance. Was back-up for admissions, and performed quality improvement audits.
Education
SEARK (August 2004-Present)
Pine Bluff, AR
Major: Business
Technical School
Central Business Management (09/01/1987 - 09/01/1988)
Corpus Christi, Texas
Degree: Certificate - Major: Medical Office Specialist
GPA: 4.0 Semester Hours: 60
College/University
Del Mar College (08/12/1980 - 01/01/1981)
Corpus Christi, Texas
Degree: none - Major: Business
GPA: 3.0
High School
Tuloso Midway High (09/01/1979 - 05/27/1980)
Corpus Christi, Texas
Degree: Diploma - Major: General
GPA: 3.0
Qualifications/Skills
15 years of successful management experience. I am proficient in medical billing, collections, coding, and compliance in a large facility or physician practice. l have knowledge of the budget process in a medical facility and have worked with staff at all levels. Have worked with numerous computer programs to include:
Microsoft Office /Excel
AS400
Misys Healthcare
EDS-Pes
Medicare DDE/Palmetto GBA
SMS
Delta
HBOC
Premis
Dynamic Vision
Additional training: Medicare Fraud and Abuse, Customer Service (8 week course), Management training (6 week course), Medicare and Medicaid billing and compliance (annually).
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