RESUME

Pratibha E. Shelar

A/P- Kolhar B.k

Tal - Rahata

Dist – A.Nagar

Pin code – 413710

Mobile: 937-***-****

Email: vw6tof@r.postjobfree.com

Total Work Experience- 3 years

Current Status:

Work with HDFC BANK ( ACTIVE ASSOCIATES, AURANGABAD) as a Collection Co-ordinator from 1st Nov 2009

Work Experience

1) Work with Reliance Web-World( SHREEDATTA COMMUNICATION,SHRIRAMPUR) as a Collections Manager and Customer Service & Since 1st Nov 2006 to 11 September 2008

2) Work with Reliance Web-World( AJAY COMMUNICATION, AHMEDNAGAR) as a Customer care from 15th Nov 2008 to 10th Aug 2009

MAJOR AREAS OF WORK

Responsible For 30-60-90 Bill Collection.

Responsible For Retention

Customer Care Executive Feedback Analysis

Responsibilities: (Primary)

Customer service:

Handling disputes pertaining to Corporate accounts. Bill explanation and dispute resolution.

Franchisee Co ordination and Walk in Handling.

MIS for Customer Services: FTR.

Revenue Assurance / Customer Operations:

Managing the responsibilities for Billing & Collection Dept. of Reliance Web-World. In Aurangabad region that includes Shrirampur.

Handling Operations of Major corporate and Individual Accounts.

Independent Handling of Revenues at Shrirampur. Co ordination with Franchisee executives in cases with bill disputes.

Managing 4 Field Collectors in Shrirampur.

Developing strategies to increase revenue collections.

Managing Infrastructure for logistics of Payment collections and mailing, Sending Daily basis field reports to Hub

Achieving collections targets for all Buckets

Responsible for operations of town and villages.

Responsibilities: (Secondary)

• Co-ordination between the Franchisee, collection agencies and the Reliance India Mobile officials.

• Co-ordination between the CCC and the CRM in highlighting customers with bad payment history.

• Keeping daily track of the customer payments & payment history

• Maintaining the daily MIS of Franchisee collections, bounce cheques, receipt reconciliation, Telecalling and the daily feedback from the field executives.

Achievements:

Achieved 100% collection against billing & target for the month of Oct 07, Jan 08

Work Experience

2) Work with “S P Computer” as a Computer instructor (6th month)

Responsibilities: (Primary)

Working as computer instructor

Teaching to student Ms-Word, Ms-Excel, Ms- PowerPoint, Lotus, Internet

Conducting weekly Examination

Developing students skills

Education:

SSC PUNE BOARD 2001

HSC PUNE BOARD 2003

B.COM PUNE BOARD. 2006

GDC& A MAHARASHTRA GOVT 2007

MS-CIT MKCL 2005

M.COM PUNE BOARD ( APPEARED)

Personnel Profile:

Date of Birth :14/10/1984

Nationality : Indian

Sex : Female

Marital Status : Single

Hobbies : Reading, Listening music & songs , Travelling ,

Languages Known : English, Hindi, Marathi

Salary expectation: 15 thousand

Pratibha E. Shelar

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