Eligibility Worker II
Resume:
Roberta Leilani Osako
Sacramento, Ca 95831
**********@*****.***
Education
El Camino High – South San Francisco, California
High School Diploma
1983-1986
Everest University – Tampa, Florida
Associates in Criminal Justice
2008-2011
Work Experience
County of San Bernardino, December 2006 – March 2011
Eligibility Worker II – Described levels of positions involved in determining initial and continuing eligibility and authorizing payment for cash, medical public assistance programs or the purchase of food stamps in accordance with established procedures; making appropriate social service referrals; and performing related duties as required. Responsibilities included interviewing applicants, and recipients of one or more of the above mentioned aid programs, Elicit pertinent information concerning such items as income, employment, other resources, and financial obligations from applicants. Review applications and declarations for completeness and consistency, participate in error identification, analysis, prevention and corrective action and determine eligibility in accordance with a variety of state and county procedures; authorize cash, and/or medical or food stamp assistance.
Wal Mart, August 2000 – April 2003
Customer Service Manager, Responsible for handling customer concerns and complaints at the courtesy desk and over the telephone. Maintain a drawer of $1,000.00 during my shift, assisting associates at the outlying registers with their customers. Scheduled up to fourteen cashiers at any given time for breaks and lunches. Responsible for coverage of sales floor associates and cashiers that called out sick. When store was really busy I would operate cash register to relieve the long lines.
Achievements
Honor Roll Spring Quarter 2010
Honor Roll Summer Quarter 2010
Activities
Member of the safety committee for Transitional Department in Victorville
Involved with the food stamp outreach committee for the Department of Human Services
Skills
Proficient in MS office, type 65 wpm, answer multi-line phone, excellent customer service skills
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