Customer Service Medical

Mariel Velazquez

***** ***** ***** ** 713-***-****

Houston, Texas 77043 **************@*****.***

SUMMARY

Skills/Experience: Bilingual (English/Spanish), Strong Customer Relations Skills, Professional Phone Etiquette, Excellent Organizational Skills, Filing (Alphabetical/ Numerical), Internet Research, Ten Key (7,000 ksph), and Type 35 wpm

Computer Software: Microsoft Windows NT, XP Professional, Vista, Microsoft Office2007 (Word, Excel, PowerPoint, Publisher, Outlook, Access), Medisoft v15, MEDITECH Medical and Practice Management MPM Suite, and Internet Explorer.

Certifications: OSHA, HIPPA, and CPR

EMPLOYMENT HISTORY

Holiday Inn Express- Houston, Texas…………………………03/10 to Current- Front Desk Agent

Warmly greet and thank each guest for their visit.

Check guests in and out of the hotel.

Provide quotes for room rates and up-sell the guest when possible.

Obtain complete guest information, including contact information and valid payment methods.

Manage all incoming calls including providing general knowledge to callers

Possess an exceptional Hotel knowledge and ability to effectively communicate to staff and guests.

Assist in coordinating the Front Desk and the Housekeeping Department.

Possess a positive and friendly attitude.

Possess the ability to multi-task and effectively work in a fast pace or leisure working environment.

Possess exceptional interpersonal and customer service skills.

Coordinates guests needs with other departments in order to make sure they are satisfied.

Answer inquiries pertaining to hotel policies and services.

Performed general clerical duties such as faxing, mailing, photocopying, and filing.

Whataburger - Houston, Texas………………………………….…… 01/09 to 02/10– Team Member

Provide excellent customer service to citizens and office staff.

Receive orders, process payment, respond appropriately to customer issues.

Assists with maintaining the appearance of the restaurant by performing general and specific housekeeping tasks and responsibilities.

Demonstrate teamwork by cooperating with others, working a shift and completing a share of the workload.

Operate cash register or point of sale (pos) terminal

Translated for customers

Conduct training for new employees.

Grill Operator

Prepare food neatly, accurately, in a timely manner.

Check products in unit area and restock items to ensure a sufficient supply throughout the shift.

Clean as directed

Adhere to proper food handlings, safety and sanitization standards while preparing food, serving food, and clean up.

Cook exact number of items ordered by each customer, working on several different orders simultaneously.

Clean, stock, and restock workstations and display cases.

Concentra Medical Center - Houston, Texas…………………… 2/08 to 03/08 – Medical Assistant

Provide excellent customer service to patients’ and office staff.

Schedule and confirm patient diagnostic appointments, surgeries and medical consultations.

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.

Complete insurance and other claim forms.

Interview patients to complete documents, case histories, and forms such as intake and insurance forms.

Receive and route messages and documents such as laboratory results to appropriate staff.

Compile and record medical charts, reports, and correspondence, using typewriter or personal computer.

Transmit correspondence and medical records by mail, e-mail, or fax.

Maintain medical records, technical library and correspondence files.

Translated for patients’ and office staff

Record patients' medical history, vital statistics and information such as test results in medical records.

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

Interview patients to obtain medical information and measure their vital signs, weight, and height.

Authorize drug refills and provide prescription information to pharmacies.

Clean and sterilize instruments and dispose of contaminated supplies.

Prepare and administer medications as directed by a physician.

Show patients to examination rooms and prepare them for the physician.

Explain treatment procedures, medications, diets and physicians' instructions to patients.

Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections or removing sutures.

Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.

EDUCATION/TRAINING

Calvin Nelms, Katy, Texas - High School Diploma

Westwood College, Houston, Texas – Major : Medical Assistant

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