Customer Service

Leland Chasey

**** **** ******

P.O. Box ***

Orion, IL 61273

Phone 309-***-****

Cell 309–236-9681

E-mail *********@*****.***

Objective: Goal and task oriented, cooperative, hard working, and looking to find permanent full or part time work in a positive work environment.

Work experience

APAC Customer Services Customer Service Representative 11/2010 – 8/2011

Call Center atmosphere

Answer calls regarding prescription coverage and mail-order pharmaceuticals

Consult with pharmacists

Use of company database and billing software

Sun Surveys Outbound Call Representative 8/ 2010 – 11/2010

Call Center service

Interact and/or set appointments with clients to complete contracted surveys

Contribute to team productivity goal

Computer use with survey software

AT&T Mobility Customer Service Representative 3/2009 – 5/2010

Call center atmosphere

Resolved technical and billing issues through inbound/outbound calling

Always meeting or exceeding with quality ratings

Used Company database and billing software

Group O Marketing Solutions Call Center Representative 5/2008 – 1/2009

Resolved customer issues through inbound calls

Data entry, navigation and updating of company database

Maintained high rating for call performance

Frequent use of Outlook, Internet Explorer, and Company software

Sun Surveys Outbound Call Representative 7/ 2007 – 5/ 2008

Toys R Us Maintenance Staff 2006 - 2007

Solely responsible for overall cleanliness of store

Provided janitorial service

Upkeep of grounds

Organized and completed Interior Painting of Store

Assisted with loading and unloading shipments

Customer service

Other duties as assigned.

ANR Pipeline Maintenance/Janitorial 2005 - 2006

Responsible for daily cleaning of 4 (7 total) gas pipeline engines

Mowed grounds and general outside upkeep

cleaned office and warehouse facilities

Other duties as assigned.

Education

Scott Community College 2008 - 2009

Bettendorf, Iowa

General courses to prepare for Associates Degree

St. Mary’s University 2005 - 2006

Winona, Minnesota

College courses in Music Technology, sound recording, religion, and general studies.

Peace and Justice Committee; Computer Technician

Orion High School Orion, IL

High School Graduate 2005

Skills – Windows, Mac, and Linux; computer hardware and software. Proficient in Microsoft Suite: Word, Excel, Outlook, power point. Computer troubleshooting. Typing 60 wpm; Data entry alpha numeric 9110 kph at 100% accuracy; 10-key 5088 kph. Basic carpentry, painting, and maintenance skills. Forklift experience. Proficient with sound recording systems and equipment repair. HIPAA certified.

Volunteer Experiences – (2001 to 2005) Assisted with Church Construction projects. 2002 West Virginia Mission trip – helped renovate low income housing.

REFERENCES AVAILABLE UPON REQUEST

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