Customer Service Training
Resume:
Michon Wright
Sparks, NV **434
Cell 775-***-**** Email *********@*****.***
Experience:
RR Donnelley, Inc. Reno, NV
March 2003 – March 2012
Accounts Receivable Lead Coordinator
June 2006-March 2012
• To assign payments from 6-10 persons.
• Provide stats and metrics on a daily and monthly basis
• To post and reconcile daily payments in SAP
• Provide training opportunities while reviewing cash application documents for accuracy with the temporary employees and group from Chennai, India
• Open communication with internal customers that included management, salespeople, credit analysts, and other employees; and external customers.
• Chairperson for the Training Team for 3 years
• Backup for supervisor in their absence
Accounts Receivable Coordinator, Reno, NV
March 2003 - June 2006
• To post and reconcile daily payments for Wires, EFT, Credit Cards and Lockboxes through PeopleSoft.
• Process daily adjustments.
• Backup for supervisor in their absence
Intuit, Inc, Reno, NV
April 2000 – January 2003
State Tax Representative
• File and apply quarterly state unemployment tax forms for various states
• Resolving and researching state unemployment and withholding tax notices
• Open communication with state agencies and customers
• Setting-up customers in QuickBooks for state unemployment tax
Harrah's Hotel and Casino, Reno, NV
September 1997 - April 2000
• Responsible for training of staff for customer service
• Managed and maintained budget goals and expectations to profitability annually
• Successfully increased customer registration for reward programs
Skills
Proficient in AS400; Lotus Notes; Google-email and docs; Receivables Edge; SAP; WCSS; Microsoft- Word, Outlook, and Excel-Vlook-ups and Pivot tables ; PeopleSoft; Mercury Gate; Cybersource; OpenScan; Webnow; and 10-key by touch. Lead and participated in several training classes both in person and through teleconference/webinars
References available upon request
Contact this candidate