Customer Service Marketing

KELLY MULHOLLAND

*** **** ****** ***** #*** Springfield, Missouri 65806

*************@****.*************.*** 618-***-****

MARKET RESEARCH & ECONOMIC GROWTH

• Ambitious marketing and economics student with broad and fast-growing knowledge of business operations and strategies.

• Hands-on experience researching industries, markets and individual companies in independent and collaborative classroom projects.

• Exceptional work ethic as exhibited through solid work experience, volunteer roles, scholarships, honors and recognition for academic performance.

• Effectively plan and execute research projects, interpret data and report on findings to clearly understand business performance, analyze opportunities and support sound management decisions.

• Proficient in Microsoft Word, Excel, SPSS, SAS, E-Views, and PowerPoint.

EDUCATION

Bachelor of Science in Economics

Bachelor of Science in Market Research (Dual Degrees)

MISSOURI STATE UNIVERSITY Springfield, Missouri

Graduation Expected Spring 2012 ~ Honors College ~ Dean's List (all semesters)

EXPERIENCE HIGHLIGHTS

MISSOURI STATE UNIVERSITY Springfield, Missouri August 2008 to Present

Economics and Marketing Research Student

Work diligently to establish foundation for success in future business career. Pursue courses and complete independent and group projects in intensive, dual-degree program. Lead and support peers in planning, organizing and conducting research studies. Courses include Intermediate Micro and Macro Economics, Applied Business Statistics, Advanced Marketing Research, Econometrics, Advanced Marketing, Investor Analysis, and Business Report Writing.

Key Contributions:

• Researched major companies such as Boeing to analyze business performance and economic standing.

• Performed in-depth analyses that evaluated consumer articles and related them to current economic conditions.

• Earned 3.6 GPA and recognition for strong academic performance as member of the Honors Council, Honors College, American Marketing Association, and Alpha Delta Pi as well as received Missouri State Academic Scholarship.

• Pursued additional training and experience as dedicated member of the Marketing Club and Economics Club of Missouri State University.

SCHNUCK'S MARKETS INC. Belleville, Illinois May to August 2009

Customer Service Associate

Interacted with customers and responded to order requests in the deli department. Prepared, maintained and operated equipment, sustaining welcoming, sanitary environment throughout day-to-day operations. Processed transactions. Coordinated with management to update product displays. Complied with company and departmental policies and procedures.

Key Contributions:

• Met changing departmental needs by maintaining flexible schedule that aligned with peak business hours and staffing requirements.

• Consistently praised by customers for courteous service and unwavering positive attitude.

54TH STREET BAR AND GRILL Shiloh, Illinois March to September 2008

Hostess

Served as initial point of contact for customers in busy restaurant establishment. Tracked seating throughout restaurant and guided patrons to appropriate locations. Listened and resolved customer complaints in an effort to improve repeat and referral business.

Key Contributions:

• Increased productivity and efficiency by assisting staff with service responsibilities.

• Expertly navigated seating arrangements to boost effectiveness in high-volume setting.

VOLUNTEER EXPERIENCE

Big Brothers Big Sisters (2010 to Present)

Relay for Life (2009 to Present)

Ronald McDonald House (2008 to Present)

Up 'Til Dawn (2008 to Present)

~ Member of the International Honor Society of Economics: Omicron Delta Epsilon ~

KELLY MULHOLLAND

710 West Walnut Alley #110 Springfield, Missouri 65805

*************@*************.*** 618-***-****

March 10, 2012

Kelly Mulholland

Missouri State University

1252 Wolf Road

Springfield, MO 65805

Dear Placement Services:

With my successful background in professional and academic roles, I believe I am a great candidate for the Market Research Analyst position you posted on simplyhired.com.

Currently, I am seeking an opportunity with a company that will capitalize on my enthusiasm, ambition and flexibility in a fast-paced setting. I bring tremendous commitment and focus to my work, and feel strongly that my creativity and ever-expanding business knowledge will add value to Placement Services.

In reviewing my enclosed profile, you will note that I am pursuing two Bachelor of Science degrees (Market Research and Economics) at Missouri State University. I am a driven researcher with a talent for executing in-depth projects within establish timelines. In addition, I have been recognized for my academic performance and participating in additional learning forums, such as the honors fraternity, Omicron Delta Epsilon, and Economics Club on campus. Also, I am a member of the Honors College, hold a Missouri State Academic Scholarship, maintain a 3.6 GPA and have been a member of the Dean's List every semester.

I am confident my energy, dedication and analytical nature will benefit your team and contribute to your goals at Placement Services. It would be a pleasure to learn more about your upcoming projects while providing some further insight into my strengths and attributes.

Please contact me by e-mail or phone to schedule an interview. I hope to hear from you soon! Thank you for your time and consideration.

Sincerely,

Kelly Mulholland

Contact this candidate