Customer Service Assistant

Erica J. Hawkins

**** *********** *****, ************, ** 30135

678-***-**** *************@*****.***

Portfolio Sample: http://issuu.com/ericaj.hawkins/docs/ericajhawkinsportfolio

Webpage: http://www.ericajhawkins.com/

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Objective

Fashion merchandising major with exceptional graphic design skills seeks an entry level position that offers professional growth and the opportunity to contribute to an exciting organization through my own innovation and demonstrated creativity.

Relevant Work Experience

AutoTrader.com (temporary assignment through Boss Group Atlanta) January 2012 – May 2012

Digital Media Designer

Created, revised, and assembled graphics for online advertising products based on customer specifications, which included: business logos, ad hoc graphics, and animated graphics utilizing Adobe Photoshop, Adobe Flash, and Adobe Illustrator. Participated in and provided graphics for specialty projects and initiatives. Communicated with internal and external customers. Received recognition (Raving Fan) for exceptional customer service.

Chaos Magazine July 2011 – April 2012

Layout and Coding Assistant (Intern)

Assists organization in redesigning webpage layout in order to create a more visually compelling, user friendly internet presence. Resolves errors and provides alternatives for difficult webpage coding.

Fashion News Live October 2010 – December 2011

Graphic Design Intern

Contributing editor to the Fashion News Live website. Responsible for maintenance of the Fashion News Live YouTube page which included periodically updating layout, tagging videos, and implementing initiatives to increase subscriber base. Recreated the Fashion News Live Facebook page which led to an increase of over 100% of friends to the page in less than two weeks.

Howard University Bookstore May 2010 – July 2011

Marketing Assistant (Intern)

Developed creative concepts in production of the Howard University Bookstore seasonal catalogs. Provided imaginative art direction for catalog layouts and during photo shoots. Partnered with other creative team members to develop concepts for advertising and positioning for new products. Ensured all graphic design is executed by established deadlines.

Computer Skills

Expertly skilled with Adobe Illustrator, Adobe Photoshop, Adobe Dreamweaver, Adobe Flash, Adobe InDesign, CSS, and HTML. Also knowledgeable in JavaScript. Advanced skills with Microsoft Office Suite.

Education

Bachelor of Arts in Fashion Merchandising, Howard University, December 2011

Honors

* Howard University, Bethune Annex Honor Society 2007 – 2009

* Howard University Trustee Scholarship Award 2007 – 2009

* Black Retail Action Group (BRAG) National Scholarship Recipient 2009

References available upon request

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