Customer Service Sales
Resume:
Sheamonique Ellis
Hawthorne, Ca 90250
*****************@*****.***
Education:
San Diego State University, San Diego, CA
Bachelors of Arts December 2010
Major: Africana Studies GPA:3.66
Minor: English GPA:3.2
Relative Coursework includes:
Business Statistics
Writing In Various Settings
Spanish Language Intermediate
Intercultural Communication
Work Experience:
Store Key Holder/Sales Representative
The Hat Club, San Diego, Ca 03/2010- 10/2010
Assisted multiple customers while multitasking Applied high-level knowledge of store products to assist customers
Maintained an above 15% avg. for customer membership conversion
Accurately processed and shipped customer’s internet-orders
Supervisor
The Pita Pit, San Diego, CA 01/2008- 03/2010
Professionally managed a staff of 22 employees
Provided excellent customer service to in-store and phone customers
Created and disseminated store memos and notifications to employees
Created marketing and advertising techniques to increase sales Disseminated online sales coupons to stimulate growth in sales
Processed monetary transactions and revenue utilizing Microsoft Excel
Efficiently trained new employees for the fast paced environment
Organized and Headed monthly store meetings
Sales Clerk
Payless Shoesource, Santee, CA 03/2007 – 09/2007
Received, inspected and processed inventory shipments
Accurately balanced cash drawer and bank deposits
Utilized various inter-personal skills to helpfully assist customers
Set up and designed store displays adherent with company policy
Server:
The Pita Pit, San Diego, CA 09/2006 - 03/2007
Utilized skills to multi-task all tasks of serving food
Maintain store cleanliness to food and sanitation standards
Provided superb customer service
Quickly and proficiently resolved conflicts with store and customers
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