Customer Service
Resume:
Armando Garcia
El Paso, TX ****2
****************@*******.***
Objective: A maintenance control position where my extensive and varied military management experience can be utilized.
Highlights: • 2 years progressively responsible administrative experience in Maintenance Management, inspections and database management.
• Highly effective Quality Assurance Inspector ensuring critical parts and components maintain a consistent state of readiness.
• Proficient in the use of Microsoft Word, Excel, Power Point, Access, Outlook , Adobe Acrobat, and industry specific software.
• Exceptional ability to adapt to changing situations and communicate effectively with individuals of all levels.
• Goal oriented with an attention to detail and capable of handling multiple projects concurrently.
• 9months of customer service experience in an inbound calling center.
Experience:
Maintenance Management
• Effectively control a database program that initiates a Maintenance Action Form for the documentation of equipment malfunctions, repairs initiated, status of condition, and recording of work completion.
• Audit parts and equipment history files verifying the accuracy of records and certify that all rules, regulations, and guidelines are adhered to.
• Research prices and availability of required material and supplies, prepare documentation, and authorize the purchase.
• Collected critical classified data and generated reports for upper level management approval.
• Prepare Power Point presentations and conduct monthly classroom instruction to class size up to 12 students.
• Controlled and maintained publications, keeping them up to date in libraries.
• Effectively controlled the Corrosion Control System, documenting the status, and record keeping.
• Provide advice, guidance, and assistance to maintenance personnel, and managers.
Quality Assurance
• 2 years intensive experience as an inspector verifying all items are accounted for, properly documented, and that all established standards and procedures are followed.
• Conduct daily, weekly, and monthly inspections of tools and tool lockers, publications, safety equipment, and audit associated records.
• Managed and maintained maintenance equipment database and records valued at over $50 million.
• Updated and maintained over 800 publications of all types, establishing a well documented database.
• Managed and maintained a corrosion control system database
• Provide good feedback to all customers and guidance with any
prodruct offered.
Employment: RedCatsUSA El Paso, TX
Customer Service Represenative Oct, 2007 to June 2008
U.S. Marine Corps Yuma, AZ
Maintenance Management Specialist May, 2005 to July 2007
Education: El Paso Community College El Paso, TX
Transferred to EPCC 2007
Arizona Western College Yuma, AZ
20 credit hours toward Associates Degree in Arts(transfer) 2006
Franklin High School El Paso, TX
Diploma 2004
Training:
• Bilingual English/Spanish
• Terrorism Awareness July 2006
• Fundamentals of leadership June 2006
• Counseling May 2006
• Spelling April 2006
• Mathematics March 2006
• Basic Marine Corps Integrated Maintenance Management System (MIMMS) Jan 2006
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