Vicky Beauchem

Central Illinois

IT/Business Analyst

Well rounded IT/Business Analyst with BS degree and 20 years work experience seeks opportunity to help streamline and improve processes for your organization. A unique blend of diverse IT work experience and training combined with excellent communication skills and degree get impressive results. This team player successfully participated on a team to automate, improve and streamline the LAN Account creation process for Global Information Services at Caterpillar Inc. She has a proven ability to work in a high velocity, high volume environment with exceptional productivity, professionalism and quality customer service.

WORK EXPERIENCE

CATERPILLAR INC. 100 NE Adams, Peoria, Illinois 61630 1989-Present

Most recent positions held:

Technical Infrastructure/Global Information Services 2006-Present

Business Analyst

Administer security for DB2 z/OS security for Financially Significant Applications as part of the DB2 DBA Services team. Provide global support for DB2 z/OS Security including 60 FSA’s and 15 departments on a regular basis. Section SOX Coordinator. Section OLA [Operational Level Agreement] Coordinator.

• Maintain evidence and documentation for SOX compliance; meet with external auditors for annual audit review.

• Provide monthly metrics to ensure section compliance with the terms set forth in Operational & Service Level Agreement [OLA & SLA]

• Suggested and implemented a project to reduce misdirected Problem Tickets for team, result of project saved time and money

• Updated and improved documentation to ensure standard processes are in place and to set best practices for DB2 z/OS platform.

• Teamed with Enterprise Service Center to ensure appropriate documentation and links are available for high priority issues that arise to ensure quick resolution and reduce the mean time to repair.

Customer Services Division/Global Information Services 2001-2006

Customer Assistance Analyst

Team Lead for GIS LAN Account Management Team – Manage Windows LAN Accounts for 10,000 employees and provide global access to GIS Shared Drives.

• Participated on 6 Sigma project to convert LAN Accounts to be joined to active identities mitigating security risk and reducing account creation time from

10-30 day turnaround to 2-3 day turnaround service.

• Implemented process to reduce call volumes for 2nd level by collaborating with team leads to provide appropriate documentation to assist in call resolution at 1st level.

• Actively participated on Employee Engagement Team effectively increasing employee participation within the Customer Service Division.

Service Information Systems/DCS 1998-2001

IT /Program Analyst

Support and development of SIS Authored conversion programs.

• Successfully tested, reviewed and converted QuickBasic programs to be Y2K and Windows NT compliant in the SIS Authoring Conversion environment.

• Supported legacy authoring system that resided on multiple platforms.

• Escalated issues as needed and maintained communication with customer and technical teams. Extensively used Remedy to record and track issues.

Additional Positions 1989-1998

Parts & Services Support: input part/kit numbers into Engineering Data System.

Standards & Regulations: technical support for Legal, maintain confidentiality.

Compensation & Benefits: process dental claims, file medical/dental claims.

Caterpillar Americas: engine orders support, filing and clerical duties.

Electrical and Engineering Services: process and file Engineering Change Notices.

TECHNICAL/PROFESSIONAL SKILLS

• Windows XP/NT/2000

• Microsoft Suite [Word/PowerPt/Excel/Access]

• Peregrine [Incident/Request/Change]

• Active Directory/Hyena/Veritas

• Lotus Suite [Notes/Sametime/Netmtg/Cal]

• PeopleSoft/IMAP Application

• DB2 z/OS V.8/V.9

• BlackBoard

• UNIX/KornShell/C

EDUCATION

Bachelor of Science Communications Bradley University, Peoria, IL

Major, Organizational Communication, Minor, English--Professional Writing

Graduated Magna Cum Laude May 2008 GPA 3.61 / 4.0

University of Phoenix, Management Information Systems coursework

Southern Illinois University, undergraduate coursework, Carbondale, Illinois

PROFESSIONAL DEVELOPMENT

Certified 6 Sigma Green Belt

September 1998 graduate of Caterpillar JumpStart COBOL Training Program

Database Administration DB2 z/os v.9 Training IBM Workshop I (11/08)

REFERENCES Available upon request.

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