Sr. SCM Functional Analyst

Sythanonexay Khanhkham

**** ******* **, ***** *******, TX 75052 469-***-****

***********@*****.***

SUMMARY Over 12 years in the Information Technology industry. Application knowledge is predominantly in the Supply Chain area working for one of the largest food and beverages companies in the world. Dedicated, thorough, and results oriented employee, with strong analytical skills and excellent communication skills. Strength in developing relationship with the business users and maintaining systems with success.

TECHNICAL SKILLS

• SAP SCM/APO SNC, SAP ECC, SAP BW, Middleware (Tibco/Xi), Control-M

• MVS COBOL, MICROFOCUS COBOL, JCL, DB2, SAS

• UNIX, KORN SHELL SCRIPT, JAVA, WEBLOGIC, BUSINESS OBJECT

• StarTeam, Peregrine, HP SM7, HP Quality Manager

• CaliberRM, Viso, Powerpoint, Word, Outlook, Excel

EXPERIENCE

01/08 – 02/12 PepsiCo, Plano, Texas

Functional Analyst/ Production Support Lead

Part of the team that implemented SAP SCM5.0 ICH/RR solution - (01/08 – 08/10)

Led the team with the upgrade of SCM 5.0 ICH to SCM 7.0 SNC - (01/12 – 08/12)

• Duties on projects include create blueprint of system diagrams, write functional specifications, perform configuration and test solutions.

o Built interface to integrate with customer EDI files

o Built interface to integrate APO SNC with ECC for TLB order publishing

o Configure ICH/SNC screens and Planning Book

o Configure APO BW map for reporting

o Configure the integration between ECC and APO via CIF to transfer data

o Configure and built variants for batch processing

o Create functional requirements and work closely with developers

• Drive and test the development of the integration

• POC with SAP for all OSS messages opened with them

Transitioned into Production Support lead role after the solution was implemented

Accomplishment: After 3 months post go-live, with the effort of tuning and optimize the batch, cycle met SLA 99 % of the time. All critical high tickets were also resolved.

• Provide 24x7 supports for both application functionalities and batch jobs

o Support the nightly batch jobs to ensure that they run smoothly and meet SLA as agreed with the users

o Resolve issues as they arise due to stuck queues or issue with upstream/downstream interfaces jobs

• Continue to harden the solution and to improve performance

o Partner with Business Analyst and SAP to redesign and change configuration as needed

o Partner with SAP and the development team to tune and optimize the batch jobs

o Partner with SAP by opening OSS messages to help resolve bug with the solutions

o Continue to support the solutions by adding new Plant and change configuration to support new business

03/01 – 01/08 PepsiCo, Plano, Texas

Functional Analyst, 2001-2006

Functional Lead Analyst, 2007 - 2008

Order and Inventory Management Systems (legacy systems)

Accomplishment: Won numerous awards and received recognitions for implementing production critical break fixes, implemented and deployed projects on time, on budget and bug free, and for training staff and helpdesk on new functionalities.

• Provide production management support for the Order Management System, Inventory System, S&D Legacy reporting and Operation Execution Reporting systems

o Provide 24x7 supports for both application functionalities and batch jobs

o Represent my team in user meetings and cross-functional initiatives meeting

o Partner with business users to identify process improvement opportunities

o Work with management to set direction for the team

o Conduct training for team members and helpdesk analyst

• Provide system maintenance and enhancement

o Responsible for resolving and troubleshooting solution defects, including interface support and functional support

o Scope, estimate and work on enhancement and maintenance generated from new cross-initiatives such as OBC, Chilled DSD, Server Replacements, Business Object Upgrade, Web Logic Upgrade

o Responsible for all 53rd week processing, Realignment and Year-End task

o Work on short term projects to correct processing issues

o “Go to” person for all testing needs involving the S&D Legacy and Ops Execution Reporting applications

05/98 - 03/01 Frito-Lay, a business unit within PepsiCo, Plano, Texas

Consultant

Order and Inventory Management Systems

• A developer and tester for Y2K Projects

o Responsible for analysis, design, coding required fixes to Y2K code and production problems

o Participate in quality control measures including peer code reviews

• Production management for Order and Inventory Management Systems, a client-server based systems.

o Provide 24x7 supports for both application functionalities and batch jobs.

o Responsible for resolving and troubleshooting solution defects, including interface support and functional support.

o Partner with business users to identify process improvement opportunities

HONORS and AWARDS

• PepsiCo Out of this World Award for SAP implementation 2010

• PepsiCo VIP Award 2007

EDUCATION DeVry Institute of Technology, Irving, Texas

Graduated with a Bachelor of Science in Computer Information System in 1998

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