Human Resources Customer Service

Rehannah Hussain

* ******* ********

Markham, ON

L3P 6T5

Tel: 905-***-****

Cell: 416-***-****

Email: ********.*@*****.***

PROFILE

Outstanding human resources management and senior administrative skills.

Able to manage and motivate employees in an effective and efficient manner.

Strong understanding of company policies and work ethics.

Excellent writing skills and communication style.

Strong research abilities and experience preparing legal documents.

Exceptional computer abilities – able to master programs quickly.

Computer program knowledge include: Microsoft Office, databases, Adobe Suite, Microsoft FrontPage, SharePoint, DreamWeaver, Flash, Turing, Business Vision, ACT!, SAP, HRIS, PeopleSoft, Quickbooks. Ability to interpret JavaScript, PHP, AS and HTML.

EDUCATION

Canadian Council of Human Resources Association

Certified Human Resources Professional 2013

Humber College

Human Resources Professional Certificate 2012

York University

Hons., B.A. Business and Society specializing in Business Ethics and Law 2009

BUSINESS EXPERIENCE

Biochem Environmental Solutions Inc. North York, ON

HUMAN RESOURCES/ OFFICE MANAGER JANUARY 2011- MARCH 2012

Supervise, train, and motivate a team of 7 individuals

Responsible for Human Resources Department involving managing and coordinating orientation, recruiting, training and orientation for all new office staff, benefits administration, maintaining employee files, handling WSIB claims, oversee payroll, budgetary responsibilities and all other HR administrative tasks

Primary contact for brokers and insurance companies dealing commercial and fleet insurance. Experience handling multiple insurance renewals, transfers and updates simultaneously to ensure complete coverage and work flow

Manage and supervise Accounts Receivable Department involving creating collection procedures, filing small claims, coordinating account reconciliations, follow up with clients

Responsible for Customer Service Department involving processing orders, handling account discrepancies, coordinating service procedures, updating client database on a regular basis, shipping and receiving of orders, and managing trust accounts

Prepare numerous tenders, RFPs and contracts for new and potential business opportunities with appropriate documentation

Develop, improve and implement company policies and procedures that align with organization objectives to increase employee productivity and efficiency of workflow

Liaised with licensees across Canada and the US to develop business relationships and expand growth opportunities

Prepare, designed, and created all marketing materials

Responsible for creating Health and Safety policies and implementing continuous improvement procedures for all staff to train on a regular basis including plant inspections, WHMIS training, equipment certification, enforcing PPEs for employees, updating safety and environmental manuals and remaining abreast of all new legislation regarding health and safety in the workplace

St. Andrew’s College Aurora, ON

IT HELP DESK MANAGER JANUARY 2010-DECEMBER 2010

Interviewed and trained co-op students to become efficient in the Help Desk setting. Also evaluated and performed closing interviews with documentation for students and school records

Handled, created and designed large sections of updated website. This included editing, cropping, and posting pictures for photo albums, writing content and managing web parts

Initiated, planned and coordinated meetings with directors and heads of departments for feedback on website and technology upgrades

Efficiently handled all website concerns from faculty, staff, and parents which included fixing any discrepancies that needed attention and making correct judgment calls

Assisted the Director of Communications with writing, editing and posting website articles for school and social events

Maintained and managed the budget for the middle school IT department

Managed the Middle School Help Desk, which involved fixing hardware, software, and troubleshooting computer and other electronic issues for hundreds of students, faculty, and staff. Also provided IT support for the entire campus

Managed student, faculty, and staff accounts database. Also effectively handled parent/student complaints through scheduled meetings with an understanding manner

Mircom Technologies Toronto, ON

MARKETING AND HR ADMINISTRATIVE TEAM LEAD APRIL 2006 – OCTOBER 2009

Provided guidance and leadership to Marketing and HR administrative team on group projects

Responsible for handling all HR related tasks involving maintaining personnel files, screening and preliminary interviews, benefits administration, payroll supervision, WSIB claims administration, and all other HR administrative tasks. Provided guidance on HR related issues to management

Responsible for the redesign, creation and development of company information specs

Managed, created and designed several electronic document CD projects using Flash and other complimentary computer programs

Responsible for Health and Safety training and certificate updates for all personnel

Introduced and implemented new and innovative ideas into the Marketing and HR Department to reduce costs and increase personnel and consumer satisfaction

Responsible for customer service and handling all complaints and questions about product information in a professional and timely manner

Responsible for maintaining budgetary costs for the Marketing and HR department

Handled large mail out orders including preparing and organizing packages for clients

Maintained organization of staff in preparation process for sales department at trade shows

Designed brochures, newsletters and sales documentation

Cobal Corporation Whitby, ON

HR AND ADMINISTRATIVE SUPERVISOR APRIL 2003 – OCTOBER 2006

Responsible for the flow of administrative work, confidential reports and correspondence, budgets, spreadsheets, mailing lists, ordering, scheduling, planning, preparing Invoices, Cheque Requisitions, AP, AR and vendor setups

Mentored, coached and managed office support staff in a leadership role

Responsible for posting jobs, screening and interviewing, training and orientation, overseeing payroll, benefits administration, insurance renewals, preparing and monitoring employee files and other HR administrative tasks as required

Assisted in the Health and Safety department particularly in coordination of Safety training

Set up displays for sales department at trade shows and exhibitions. Designed brochures, newsletters and sales documentation. Conducted demos and presentations at trade shows, exhibitions and sales meetings. Developed of information packages for Clients

Organized and coordinated appointments, meetings and schedules for Senior Management

Initiated, planned and coordinated team meetings, including producing the appropriate agendas, sales reports, and meeting minutes

Coordinated internal staff activities including social functions and annual staff reception

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