Danielle Ridgway

DANIELLE RIDGWAY

OBJECTIVE

To secure a position that utilizes my unique customer service, communication, and problem solving skills with a company that values leadership and commitment to excellence.

EXPERIENCE

Mar 2003–Oct 2007 Helzberg Diamonds Glendale, AZ

Store Manager

Assistant Manager

Manager in Training

? Rapidly promoted from Manager in Training to Assistant Manager after 2 months and from Assistant Manager to Store Manager 10 months later

? Surpassed company sales records 2 years in a row by exceeding store volume goals by $770,000 within 9 months of taking over a $1.5 million store. Followed by an additional 100% increase in volume over store goal during the second fiscal year, and still producing a $530,000 increase in volume during the third fiscal year.

? Managed and maintained a staff of over 10 associates including mentoring, recruiting, conflict resolution, and performance appraisals

? Responsible for managing controllable expenses including payroll, merchandise refining, warranty repairs, and bad checks.

? Exceeded company expectations for a variety of metrics such as extended care plan sales and account protection acceptance rates, credit percent to sales, associate hourly rate achievement, average transaction, branded diamonds sales, return percentage, turn over percentage, bridal sales, special event average show sales, repair gross margin.

? Executing strict loss prevention procedures resulting in excellent inventory results in the top 1% of the company.

Aug 2002-Mar 2003 Finlay Fine Jewelry Tucson, AZ

Sales Associate

? Build and maintain a strong client base utilizing excellent customer service and clienteling skills

? Promoting and generating sales for special events.

? Loss Prevention procedures including receiving and displaying merchandise as well as daily class counts.

May 1994-Aug 2002 Jim Click Automotive Group Tucson, AZ

Quality Control Manager

? Responsibilities encompassed both the sales and service departments for 8 dealerships.

? Develop, implement and evaluate procedures for both the sales and service departments in order to allow the dealership and its associates to achieve vital awards and certifications.

? Create, promote to ensure successful attendance and present a “New Car Clinic” for all new car owners.

? Facilitate customer service based training for all new sales and service associates

? Make outgoing calls to sales and service clients to ensure complete customer satisfaction with their experiences at the dealership.

? Develop and host creative monthly employee appreciation events to promote a fun and productive environment while boosting employee morale.

EDUCATION

Diamond Council of America Glendale, AZ

? Graduated Certified Diamontologist

Pima College Tucson, AZ

Attended 2 years basic studies

Saguaro High School Tucson, AZ

? Graduated 3.9 GPA

AWARDS

Helzberg Diamonds 2005 Store Manager of the Year, 2005 Top Store in Division, 2005 Top Store in Region, 2004 Top Store in Division, 2004 Top Store in Region

Jim Click Automotive Top Fundraiser for American Cancer Society

Multiple Sclerosis Society Top Fundraiser

REFERENCES

Gail Hathaway Helzberg Diamonds ?623-***-****

Shona Mercier Helzberg Diamonds ?480-***-****

Jim Strensrud Helzberg Diamonds ?520-***-****

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