Customer Service Assistant
Resume:
Tewanna Arnold
Yuma, AZ *****
**************@*****.***
Objective:
To obtain a position as a qualified CNA in a Hospital /Home that will utilize my knowledge and skills set in a medical profession.
Qualification:
-More than eight years’ experience as a nursing aide with an excellent clinical background.
-Excellent clinical, customer service and communication skills.
-Ability to quickly learn new concepts and skills.
-Trained ability to handle emergency situations and maintain safety standards.
Education and Certification:
-CNA Certification #418245 State of NC-2011
-C.P.R and First Aid Certified-Caring for Life -2011
-High School Diploma from Battery Creek High-Beaufort, SC-1999
Experience/Work History:
River Oaks Residential Assisting Living Facility
Nursing Assistant (2002-2011)
-Responsible to supervise patient care of a 23 bed unit.
-Responsible for nursing assistant schedule.
-Assist Administrator with admission, transfers and discharge.
-Responsible for maintaining documentation of medical records.
-Administer meds to residents on a daily basis.
-Responsible for ordering meds for patients.
-Assist attending physician in rounds and report condition of patient.
-Assist Hospice nurse and physician in rounds and report condition of critical patient.
-Assist with daily living assistance such as bathing, dressing of patient and toileting.
-Take urine and stool specimen as directed.
-Serve meals and assist those who cannot feed themselves.
-Help move and lift patients with limited mobility to chair and bed.
-Assist and encourage ambulation.
-Make beds, change linen and tidy rooms.
-Follow procedures for disease/infection control.
-Responsible for the measuring signs such as temperature, pulse, weight, height and blood pressure.
Volunteer:
Hope Haven Rape and Crisis Center (2008-2011)
-Assist Advocate to local emergency room with local police.
-Trained to offer support and service to victims and family of sexual abuse, rape and child abuse victims.
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