Project Manager Technical Writer
Resume:
Ft. Worth, TX *****
***.****@***.***
Dan Gill
Summary
Technical Writer with over 20 years of experience writing and editing end-user documentation and online help as well as system documentation, tutorials, and installation guides. Software tester for installation, function, and usability. Template and style guide creator for software documentation and engineering test reports. Writing consultant for screen design, error messages, and usability on development teams. Supervisor of contract writers and manager of printing costs. Liaison with globalization company producing document suites in seven languages.
Software Skills
FrameMaker RoboHelp Acrobat Excel
Word PowerPoint Publisher Authorware
BookMaster (SGML) DrawMaster CorelDraw Joomla
Photoshop Dreamweaver Camtasia Studio
Experience
September 2011-Feb. 2012 Essential Data Corp. Fairfield, CT
Technical Writer
• Using Microsoft Word, wrote and edited a suite of manuals for a Point-of-Sale Parking system installed by SKIDATA at DFW Airport.
• Tested configuration, installation, usability, and function for POS Parking system.
• Updated and maintained templates and style guide.
• Created tests and workbooks for classes on POS Parking system.
August 2006-June 2011 Hotsos Enterprises, Ltd. Grapevine, TX
Technical Writer/QA Tester/Web Content Developer
• Using RoboHelp and Word, wrote and edited online help, User Guides, and Installation Guides for Oracle performance software.
• Tested installation, configuration, usability and function for suite of Oracle performance software.
• Developed testing scripts, test plans, and guidelines.
• Consulted on screen design, error messages, and usability.
• Wrote and edited marketing materials.
• Created online and stand-alone demos and tutorials using Camtasia Studio.
• Created standards and style guide for print documentation and online help.
• Converted existing website to CMS using Joomla 1.5
April 2006-August 2006 EMC Mortgage, Inc. Irving, TX
Technical Writer
• Using RoboHelp, Word, and Adobe Publisher, wrote and edited online policies and procedures manual and output in WebHelp.
• Edited training materials for QC and Training department.
• Created standards and style guide for training documentation and online help.
Mar. 2000-July 2005 EPRI Solutions, Inc. Haslet, TX
Senior Technical Writer/ Project Manager
• Using RoboHelp, Word, and FrameMaker, wrote and edited online help and online documentation for enterprise software used by public and private utility companies.
• Wrote, revised, and edited technical reports describing the results of testing on electrical components and utility structures.
• Wrote, revised, and edited test plans for the testing of electrical components and structures.
• Created templates and style guide for user documentation and technical reports.
• Trained clients to use inspection and maintenance software.
• Managed and implemented software projects for utility clients.
• Post-processed video, still camera, and GPS data from aerial inspection of utility lines.
Sept. 1994– March 2000 Sabre, Inc. Fort Worth, TX
Document Design Specialist
• Using RoboHelp, Word, and FrameMaker, wrote, edited, and oversaw online help and print documentation for multiple PC products used by and supporting travel agents.
• Reduced print expense 50% by converting print documentation to online help.
• Created templates and style guide for customer documentation department.
• Wrote CBT using Authorware and Dreamweaver.
• Consulted with design teams on screen design, error messages, and usability.
• Wrote documents to ensure easy localization and worked with localization team.
• Served as writing consultant for 7 staff writers and managed 3 contractors.
• Managed printing costs and timeframes for new and reprinted documents.
March 1994–Sept. 1994 Harris Methodist Health Plan Arlington, TX
Contract Technical Writer
• Wrote online help and print documentation for a new health insurance system using Word Perfect and Help Magician.
1991– March 1994 Sykes Enterprises, Inc. Irving, TX
Staff Technical Writer
• Wrote online and print documentation for several clients including IBM and ARCO, using BookMaster, Word, and proprietary systems.
• Created color graphics for the IBM Learning Center using DrawMaster and Corel.
1989–1991 Pointer’s International Fort Worth, TX
Lead Writer
• Wrote print documentation for clients including IBM and Frito-Lay.
• Led a team of 9 staff writers.
Education
1975–1977 Lubbock Christian College Lubbock, TX
1977–1980 University of Texas at Arlington Arlington, TX
Writing samples available on request
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