Desktop Support / Systems Administration
Resume:
George Quenneville
Albertson, NY 11507
************@*****.***
SUMMARY
Hardworking and reliable IT Professional from a fast-paced mortgage business. Experienced in customer service, PC repair, network support, and software installations. In addition, strengths include independently motivated and advanced problem solving skills. Adapts to changing environments, learning new technologies, and applying new techniques.
TECHNICAL SKILLS
Systems - Windows XP/2000/2003, MSSQL, Novell 3/4/ 5, Linux SUSE 9/10
Applications - MS Office, Citrix Presentation Server,Veritas Backup Exec, Legato NetWorker, FalconStor VTL, Inter – Tel Contact Center Suite, Navision, Adobe Acrobat, Photoshop, Norton Antivirus, Trend Micro, Norton Ghost, Filemaker Pro, QuickBooks Pro, GoToMeeting, Goodlink, RightFax, VM Ware, BES
Networking - TCP/IP, IPX/SPX, DHCP, WINS, DNS, VOIP, Cisco, Nortel VPN
Hardware - HP Proliant Servers, Dell Servers, IBM Blade Servers Inter – Tel Phone Systems, Routers (Linksys, Dlink, Netgear, Dell, Cisco), and Wireless routers, Mobile Devices, Oce Printers
PROFESSIONAL EXPERIENCE
ADE Systems, Inc. August 2007 – May 2008
Systems Administrator
Provided support for all Windows 2003 servers. Designed and implemented Active Directory to increase security. Implemented and maintained 30+ business applications.
• Migrated from Novell 5 to Windows 2003 server.
• Deployed new Dell Servers to increase storage and system availability.
• Designed Group Policy to increase security and functionality.
• Maintained MS Exchange and MS Outlook environment.
• Implemented Citrix Presentation server 4.5 for remote office to access Navision database.
• Maintained mobile devices for both Blackberry and Windows mobile phones.
Mortgage Warehouse October 2006 – August 2007
Network Administrator
Managed 20+ Windows 2003 server environment. Supported business applications for mortgage lending, banking, and lead generating solutions. Provided desktop solutions, configuration management and system availability for the multiple business units.
• Active Directory migration from Windows 2000 environment to Windows Server 2003 infrastructure (250+ users).
• In addition to directory service migration deployed new Windows XP environment.
• Upgraded internal and external Citrix Metaframe XP to Presentation Server.
• Deployed new HP Proliant Servers to increase uptime and system availability.
• Implemented new archive solution from legacy tape device to NAS disk solution.
• New PBX/VOIP phone system upgrade to accompany new remote sites. (150+ VOIP users).
CONSULTING ASSIGNMENTS
American Home Mortgage March 2006 – September 2006
Operations Engineer (Third Shift)
Performed daily monitoring of all remote office connections. Diagnosed and corrected issues with application software. Monitor servers for errors and/or failures. Performed daily Legato backups and data file restores.
• Proactively monitored Legato and FalconStor VTL backup jobs and if necessary took corrective actions for errors.
• Schedule archive policies for the appropriate backup window.
• Assisted in data center upgrade of Uninterruptible Power Supply.
• Documented procedures to meet ITIL Compliance.
Qualxserv April 2005 – September 2005
Field Technician
Serviced Dell and IBM hardware to customer’s home and office. Daily task is login into the server to take my calls for the day. Call customers to set up appointments. Diagnose the problem with the PC and replace the proper hardware.
IQ Solutions, Ltd August 2003 – October 2004
Help Desk Technician \ Customer Service Representative
Served as the initial point of contact for resolution of desktop related problems. Troubleshoot, researched, diagnosed, documented, and resolved technical issues surrounding Window NT, Windows 2000 Professional, MS Office. Also worked with E-mail, Internet connections, and hardware/peripherals.
1-800 Communications, Inc. June 2002 – June 2003
Help Desk Technician
Assisted staff members in identifying and solving software related problems. Diagnosed and corrected all hardware related issues. Tested pre-production software applications and installed after meeting quality assurance. Deployed security and application related updates.
• Provided first level support for website related issues.
• Rolled out Windows 2000 to 75 clients from Windows 98/NT 4.0 environment.
• Upgraded 20% of desktop to meet Windows 2000 compatibility tests.
EDUCATION AND CERTIFICATIONS
Computer Career Center – Garden City, New York
Help Desk Support Professional
Certified in Dell - Desktop Foundation 2005, Inspiron Foundation 2005, Latitude Foundation 2005, IBM – RDC04 Desktop
REFERENCES AVAILABLE UPON REQUEST
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