Instructional Developer/Technical Writer
Resume:
JOSEPH B. SHIPP
CADDO MILLS, TX 75135
HOME: 903-***-****
MOBILE: 903-***-****
e-mail address: ********@*****.***
CAREER SUMMARY
Engineering professional with over 20 years experience working within the defense and telecommunications industries.
Accomplished e-Learning Developer and technical writer practiced in the following skill sets:
Telecom: Create, update, and maintain design, Installation, maintenance, and procedural documentation related to both GSM and MTX wireless software platforms. Training prime for several GSM wireless courses, including designer for CCS7 Database Switch Translations. Most recent assignments included training and documentation development for the following companies during my time at Ventana IT Solutions and GTCI:
Tektronix – Develop e-Learning product courseware for Sales Training Certification
Netsocket – Created training courseware for GUI Interface functionality and installation/configuration procedures. As well, maintained customer documentation suite. These updates were generated based on direct interaction with design primes as the software evolved.
Airwalk – Worked as a consultant to ensure technical accuracy and flow. This was achieved by working one on one in the lab alongside testers and software designers.
Defense: Aircraft Maintenance, Illustrated Parts Catalog (IPC) documentation, and proposals.
Project Management: Produce and maintain SOWs, Project Plans, Cost Schedules, Change Orders, Price Quotes, and Process documents for the telecom arena.
Hands on experience include: Building DMS-MSC/HLR databases based on customer dial plans. Performing numerous system upgrades, along with building script files to support new features. Many of these activities involve working on live switches.
PROFESSIONAL EXPERIENCE
Nov 2009 – Present McAfee (Universal Network Solutions, Inc) Plano, Tx
e-Learning Course Developer
Converting ILT product training courseware into e-learning curriculum for both the Sales Engineering and Channel Partner audiences. Because software simulations are incorporated into the training, much of my time is spent in the lab gaining hands-on experience with the product. Software used for development includes Captivate 4, Photoshop, Flash, and Power Point Presenter.
• Currently developing the Web Gateway Administration course. This course will serve as the e-Learning pilot course for SEs and Channel Partners
• Work daily with SMEs, Network Engineering, Sales Engineering, and Enterprise Solutions to ensure accuracy and viability
• Courseware incorporates animations, web links, quiz slides, video, text to speech files, and testing for accreditation
Feb 2009 – Nov 2009 Tektronix (Ventana IT Solutions) Richardson, Tx
e-Learning Course Developer
Develop e-learning product training courseware for the Tektronix Sales Team. Courseware content included product training, use cases, and selling basics curriculum. Software used for development includes Captivate 4, Photoshop, Flash, and Power Point Presenter.
• Developed ten courses within the Tektronix Sales Certification Series
• Work daily with SMEs, Product Management, Agile teams, and Design to ensure accuracy and viability
• Courseware incorporates animations, web links, quiz slides, and
voiceover files, and testing for sales certifications
Jan 2007– Feb 2009 GTCI Richardson, Tx
Project Manager – Documentation Services
Develop and manage documentation projects from planning and budgeting through to launch and maintenance according to project plan. Project duties also include leading a group of 6 to 8 writers. Responsibilities include mentoring, development, time tracking, and review of all documents prior to customer release, single point of contact to external project managers for all projects.
• Identify project scope through creation and issuance of SOWs; coordinate with management or others to identify goals, time frame, budget, staffing requirements, and allotment of resources.
• Develop project plans including but not limited to goals, strategy, staffing, and identification of risks, budget, resource requirements, and analysis of development alternatives.
• Identify, track, and resolve all project risks and issues.
• Provide reports on project status, and provide additional documentation on project as needed to external project managers.
• Keep up to date on overall activities of team of writers, identifying problem areas and taking corrective actions.
• Train new hires on various software applications.
• Directed the incorporation of company policies and procedures.
In conjunction with project management duties, the following writing and training activities were performed.
• Perform technical research
• Write preliminary drafts through standard release copies of technical publications, such as maintenance manuals, user guides, and procedural documents.
• Develop CBT Training for telecom market utilizing both Captivate 3 and Power Point software.
• Develop instructor led training for both telecom and project management acumen, such as:
o Graphical User Interface (GUI) Overview Courseware
o Installation and Commissioning Courseware
o Essentials of Supervision Courseware
2001– Dec 2007 Nortel Networks Richardson, Tx
Sr. Software Configuration Engineer (Database Translations)
Provide Software Configuration Engineering Services for all product lines to wireless customers, such as Cingular, Motorola, Verizon, and T-Mobile. Provided contracted deliverables to support both new network installs and changes to support growth and evolution of in-service wireless networks.
• Built multiple Nortel switch databases for various wireless network platforms for GSM17, GSM18 and GSM19 (utilizing USP signaling) software loads. This includes building translations, dial plans, special services, and feature implementation for:
o GSM MSCs
o R4 BICN MSCs
o UMTS MSCs
o GSM HLRs
o HLR Migrations
• Involved in all phases of projects, from initial kickoffs with external customers through the delivery of the switches, all while maintaining interaction internally with network engineering, network integration, and project management to achieve first call.
• Served as the West Region Prime for all Cingular translation issues, activities and troubleshooting. Interfaced daily with engineers through VP level.
1999–2001 Nortel Networks Richardson, Tx
Sr. Tech Writer (Global Wireless Methods)
Created both hardware installation and software commissioning methods for new and established Wireless products, services, and volume deployment processes for supporting customer networks around the globe.
• Responsible for all budgetary processes for the above projects, which result in man-hour forecasting
• Responsible for creating project books for each of my assigned tasks
• Conducted monthly operations reviews for Sr. management concerning the status of each of my projects.
• Collaborated with technology organizations on new product design.
April 1996–1999 Nortel Networks Richardson, Tx
Sr. Product Information Developer (Wireless Training and Documentation)
• Developed technical publications targeting internal and external customers across both hardware and software platforms. This process involved gleaning through design documents and organizing and re-developing into a customer friendly deliverable.
• Developed technical training for wireless database and SS7 signaling
to accommodate instructor led classes for Nortel’s global customers utilizing Power Point software.
• Conducted presentations to Design, VO, Test, and Quality Assurance groups regarding Training and Documentation's status and position prior to each scheduled delivery.
May 1987–April 1996 E-Systems Greenville, Tx
Sr. Technical Writer (Technical Publications Department)
• Responsible for provisioning Illustrated Parts Catalog (IPC) manuals for aircraft and support equipment for commercial and military contracts.
• Conducted bids and participated in proposal writing for maintenance and IPC manuals within the publications group.
• Worked with the quality assurance group, and participated in customer conferences, and also worked with Pricing Department to accommodate spares inventory.
EDUCATION
Texas A&M University at Commerce Commerce, Tx
BBA, December 1986 Graduated
Major: Management, 3.0 GPA
Professional Development Courses:
The Seven Habits of Highly Effective People
Building Customer Relationships
COMPUTER SKILLS
Proficient in Captivate 4, Flash, Power Point Presenter, Adobe InDesign, Adobe Photoshop, Framemaker, Microsoft Word, Excel, Outlook, and ProComm Switch Emulator.
Also familiar with Agile, and web-authoring tools utilizing Epic (XML), FrameMaker+SGML, XML.
REFERENCES AND SAMPLES OF WORK
Available Upon Request
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