Diverse IT Professional

*** ***** ****** ***** *. TILLBROOK H - 203-***-****

Meriden, CT 06450 *****@*********.*** C - 203-***-****

CAREER PROFILE

IT Professional with demonstrated ability to deliver high profile enterprise-wide projects in Insurance, Healthcare and Telecommunication industries. Adept at developing, driving, and managing project plans, budgets, and client expectations. Extremely proficient at identifying, defining, measuring and analyzing risks and issues, while developing plans of action to mitigate and remediate. Hands-on leader with the ability to motivate, collaborate, communicate, negotiate and foster working relations across project team and clients.

PROFESSIONAL EXPERIENCE

Aetna, Hartford, CT 2007 – 2009

IT-QA Sr. Business Consultant

Performed Project Management for Claim domain systems adhering to company compliance standards. Ensured owner of project deliverables were met and mitigated all problems through resolution. In addition to PM responsibilities, I took on auditing of all department projects to ensure conformance to CMMI.

• Responsible for development of strategic project and tactical service request cost/effort estimates.

• Interacted with IT and Business areas to define test cases and establish the requirements traceability matrix for functional and nonfunctional requirements.

• Assisted in the development/execution of test scripts and validation of test results for all testing phases. Identified and requested appropriate test data based on requirements and project scope.

• Promoted cross training, efficiencies, and reusability data to facilitate the development and maintenance of a matrixes organization.

• Managed off shore teams supporting testing requirements ensuring quality oversight were completed within the allocated time frames.

• Ensured Quality Assurance deliverables were met by stated ETA in the project plan.

• Assigned contributor to the Joint Application Development (JAD) estimation sessions along with business and development teams.

• Established solid relationships with business, development and User Acceptance teams while acting as a Subject Matter Expert from Aetna’s Quality Assurance Organization.

MidState Medical, Meriden, CT 2005 – 2007

IT Project Manager

Responsible for overall PM activities to bring in new Transcription and Coding web based systems within Health Information Managements Medical Records department including vendor and release management functions. Supported Electronic Medical Records applications and imaging systems. Initiated facility to follow SDLC methodology developing compliant standards. Trained all physicians and facility personnel in all Health Management Systems as well as on-call responsibilities.

• Worked effectively within and across the facilities systems promoting and integrating Information Services through communication, cooperation and collaboration.

• Supported EMR applications including system administration responsibilities. Trained clinical and physician staff members within the facility and physician’s offices.

• Provided on-going support for end-users with software and hardware questions and problems. This resulted in accountabilities that led to quicker and more accurate solutions and increased customer satisfaction. Trained medical staff on all facility systems.

• Analyzed and identified role responsibilities for problem resolution and change management.

• Evaluated, negotiated contracts and managed outside resources and vendors identifying most cost effective methods.

AT&T-New Haven, CT 1998 – 2005

IT Project Manager

Led all IT teams responsible for delivery of 45 million dollar internet billing application, a high quality and value added business solution which helped the company meet year end goals. As an additional job responsibility was chosen to participate in creating CMMI methodology.

• Recognized by management for having the ability to independently assess projects based on project plans, budgets and resources using formalized project management methodologies and PMO process.

• As primary liaison between IT teams and business, effectively solicit business requirements and parameters for projects utilizing SDLC methodology

• Ensured projects met corporate expense and capital targets, assuring compliance with cost control policies.

IT Team Lead

Performed business analysis and implement billing and procurement data management systems for global partners. Created requirements definition, data models, business process models, use case documentation and technical infrastructure architectures. Followed company standards utilizing SDLC methodology.

• Successfully led development team in developing and maintaining high quality, well documented IT solutions for internal and external internet company sites while adhering to process driven goals. Projects varied in length from 6 months to two years.

• Effectively directed daily project execution activities related to systems management, software development, documentation development, testing, training development, systems delivery and production support adhering to CMMI guidelines.

• Developed proactive collaborative relations with business analysts, consistently ensuring business requirements were satisfied and that all deliverables were of highest quality.

• Responsible for producing accurate time estimates and providing technical leadership and mentoring to other developers in the team.

Senior Systems Analyst

As key interface between systems area and business area ensured that business needs were met accurately and in the most cost-effective fashion. Oversaw all cross-system technology projects from data gathering through post-implementation. Managed production, timelines, planning related for all customer reports. Provided analysis and documentation for system enhancements including change control responsibilities.

• Created and managed closed-loop process from inception through distribution improving client satisfaction following company standards utilizing SDLC methodology..

• Project Lead for Western MA system conversion providing critical support and training to users of the Mobility DB2 systems to the SNET Wireless system.

• Developed IT reports identifying problem accounts prior to billing cycles, significantly improved billing accuracy and increased customer satisfaction.

• Provided critical analysis for restructuring of Lotus Notes database, creating a reporting tool for management and eliminated redundancy of code.

• Responsible for Y2K analysis of the Wireless suite of production cycle jobs. Followed project through year end activities resulting in an implementation which had zero defects in code.

Aetna, Hartford, CT 1975 – 1998

Senior System Delivery Specialist

Key contributor in development, selection and implementation of an Oracle/VAX-VMS platform in support of Health Information Management’s PC application IGNN. Established new organizational unit and systems resulting in automation, compliance and efficiencies. System became Aetna’s Data Warehouse.

• Converted legacy production jobs to effectively run on new platform. Enabled department to reduce company resources with savings on mainframe usage, hardware/software and storage costs. Met targets and maintained data integrity.

• Effectively managed production area including 8 programmers to meet Aetna’s policyholder deadlines which produced 98% error free production cycles. Activities included updates and maintenance activities to 150 client databases, creating test plans, data mapping support, SQL scripts and resolved database problems and issues.

• Improved department productivity by 30% in two years by redesigning manual processes with automation, reorganizing legacy documents, and updating tools and employee training.

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TECHNICAL ADDENDUM

OS/Environments:

IBM 370/3090, IBM/AIX, OS/2, PC-DOS, UNIX: Sun Solaris, VAX/VMS, Windows (NT, XP, 2000)

Development Applications:

CA1/CA7, Cobol, DCL, Endeavor, FTP, HTML, IDCAMS, ISPF/TSO, JAVA, JCL, MVS, Oracle, QMF, MS SQL Server, PL/SQL, PL1, APL, Panagon, Panvalet, PeopleSoft, PVCS Configuration Management, REXX, TSO, VSAM, WebSphere, ZEKE

Object Oriented Methodologies and Development Environments:

Rational Rose

Networking:

LAN: Ethernet, Token Ring, Remote Access, Frame Relay; Modems, CSU/DSUs, routers, switches, Protocols: BNA II, IPX/SPX, NetBIOS, TCP/IP, SNA

Hardware:

DEC (VAX), IBM RS/6000, Tandem, and HP UNIX servers; Sun, IBM, HP workstations; PCs/Servers, SQL Servers, SharePoint Server, HP printers, scanners and other peripherals

Software:

Blaze Advisor, CICS, DocQment Enterprise Platform, IBM Rational ClearCase, IBM Rational ClearQuest, IBM Rational RequisitePro, Microsoft Office Suite (including Word, Excel, Access and Project), Lotus Notes; Lotus123, Quadramed HIM Platform, Oracle, Visio, HP Quality Center

Telecom Switches and IVRs:

Aspect Call Center System 100, Summa Four SDS-1000, Brite IVRs

OTHER RELATED EXPERIENCE

Aetna-Hartford, CT

• Programmer Trainee

• Team trainer

• Pension Analyst

• Payment Processor

EDUCATION

• Currently pursuing a Project Management Certificate

• Six Sigma Yellow Belt Certification

• Trained in Capability Maturity Model Integration processes (CMMI)

• Project Management Workshops

• Aetna's Data Processing Education Program (ADPEP)

• Middlesex College-Web development classes

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