Quality Assurance Software

USMAN SHAHDAD

**** ****** ***** #***, ******, TX-76205

PHONE: 972-***-**** • E-MAIL: ************@*****.***

OBJECTIVE

Seeking an opportunity as a Business Analyst that offers challenging assignments, fosters teamwork, promotes personal growth and provide innovative and efficient Business solutions that will be productive for the customer and the organization.

EDUCATION

Bachelor of Science in Computer Science (GPA: 3.3)

University Of Texas at Dallas, Texas

Richland College, Richardson TX (GPA: 3.8/4.0)

NETWORKING SKILLS: TCP/IP, IP routing protocols, Ethernet Protocols, SIP, Hubs, Routers, Switches, Firewall, Wireshark, and *NIX command line.

TECHNICAL SKILLS

C/ C++, C#, Java programming, JavaScript, J2EE, OOP, SQL scripts, Oracle 10g, VB scripts, HTML, XML, SOAP, .NET framework, Microsoft.NET, IP, DSL, ASP.NET, shell programming in UNIX, SAP

OPERATING SYSTEMS:

UNIX, Red Hat LINUX, OSE, Windows Operating System, experience with Windows XP

SOFTWARE: Microsoft Office Access, Microsoft Visual studio, working experience with Microsoft Word, Microsoft Excel, Microsoft Excel Macros, and PowerPoint, Microsoft Visio, FrontPage, Photoshop, Macromedia Dreamweaver, Macromedia Flash, Cold Fusion, Microsoft Project.

WORK EXPERIENCE:

Realpage Inc Sep 11 – Aug 12

Business Analyst II

Clients: Joint Based Lewis McChord, Andrews Air Force Base, UDR Apartments, Camden Apartments

o Innovative and analytical skills to transform business needs into functional/technical requirements.

o Writing Business requirements document, laying out project plans, writing system requirements specification.

o Engaging various product teams (SME) to solve business problem by analyzing the customers needs.

o Worked extensively and fully knowledgeable in all areas of software development life cycle (SDLC).

o Using Testing tools to design and develop testing plans.

o Conduct system and user acceptance testing.

o Understanding of relational database, gather data and generate reports, Syndicated data management.

o Working closely with change management to make sure each product release is successful.

o Researched best industry practices and implemented best practices using process improvement.

o Providing extensive client presentations and Onsite Demo during the product deployment.

o Track and resolve tickets according to SLA guidelines, create new tickets and handle escalations

Skills: Realestate, Agile software development, Mobile development, Requirement Traceability, Use Case documentation, Oracle CRM application, Rapid software development, Rapid Prototyping, GAP analysis, SQL Server, Oracle, SAS, ASP.net, scripting, Java, JDBC, Web Services, problem solving skills, presentation skills, customer focus, Project Management, Revenue generation

GXS Inc (Inovis prior to GXS merger) Feb 09 – Sep11

Business Analyst eCommerce/ Software Technical Consultant

Clients: Dell, BankOfAmerica, Morrisons UK, Michelin, US Department of Interior

o Working on implementing multiple Dell projects: dell migration, GCC scorecard, S&P phase 1. Dell migration being one of the highest revenue projects for Inovis.

o Assist team in scoping new projects (SOW) and pricing as they come in the pipeline.

o Working directly with the client to gather requirements and to create a formal design document.

o Writing transformation rules for data mapping. Mapping source files to target files

o Provide solution specifically tailored to customers requirements and implement it with Inovis supply chain visibility product called actionable intelligence

o Providing customer visibility to their entire supply chain transactions via Actionable Intelligence a SaaS product, so they can make informed decisions. Actionable Intelligence also provides customers ability to implement scorecard metrics, deduction management and chargeback avoidance.

o Responsible for creating system test plans and executing testing plans for quality assurance.

o Providing customers with intensive presentations and onsite demonstration during the entire product deployment.

o Managing customer relationship and providing on call support after the deployment for upcoming issues and enhancements.

o Assisting and working directly with network administration team for successful deployment of new product release which required extensive use of SQL scripting.

o Providing training and knowledge transfer to new team members.

o Act as liaison and support for the Business users for enhancement request, access request and all inquiries.

o Responsible for creating and proofreading workflow documents throughout the organization, which requires analytical skill and critical thinking.

Skills: eCommerce, Business Intelligence, Microsoft Access, Vendor Compliance, Managing Customer relationship, Agile software development, SQL, scripting, Java, Web Services (tomcat), proofreading skills, Presentation skills, Communication, Customer Focus, Problem Solving, Analytical Skills, Flat File, Project Management

Mary Kay Corporation

Software Developer – Intern August 08 – Feb 09

o Working directly with Infrastructure Platform Team senior engineers to help develop, program, and maintain a web based Server Build Application.

o Maintain current scripts and install and develop new ones.

o Plan, coordinate, troubleshoot, and support 600+ Windows Intel based servers consisting of an Enterprise Corporate and E-Business infrastructures.

o Involved in documentation and design of software test plans.

o Writing and executing test cases.

o Involved in developing and maintaining test automation scripts.

o Research, document, and give presentations requiring excellent written and oral communication skills.

Skills: Software Testing, Quick Test Pro, VM ware, Agile software development, SQL Server, ASP.net, scripting, Java, JDBC, C#, Web Services (tomcat), proofreading skills, Presentation skills, Communication, Customer Focus

Halliburton Energy Services

Software Developer – Intern March 08 – August 08

o Developed software programs in java for several applications: sales and account databases; research and development (R&D); inventory control; distribution; accounting information.

o Worked extensively in all areas of software development cycle. Software requirement analysis, Software solution design, writing, testing and debugging code and program maintenance.

o Involved in the documentation and writing software test plans.

o Developing and maintaining test automation scripts.

o Provide network and system administration

o Set up SQL and print servers.

o Assist in networking operations, install software, and provide troubleshooting help and hardware support.

Skills: Software quality assurance Testing, Quick Test Pro, Agile software development, SQL Server, Java, JDBC, Presentation skills, Communication, Customer Focus

Lab Support Technician/Student worker

University Of Texas at Dallas Jan 2007 – Jan 2008

• Part of Investigation, Research, and Troubleshoot team to help resolve:

o Network Issues related to LAN/WAN

o Network Information Security threats, installing antivirus and firewall

o Use HEAT ticketing system to track service calls and issues related to wireless WAN/LAN setup, students UTD account creation, blocking, unblocking, and reset passwords.

• Help Desk/Desktop Support

o Assist in networking operations, installing software, and provide troubleshooting help and hardware support especially

o Remotely access customer systems and provide troubleshooting tips

o Provide network and system administration.

o Assist in call center management

UNIX Lab Support Assistant

University of Texas at Dallas August 2006 - Jan 2007

• Assisted in hardware and software maintenance in the lab

• Trouble-shooting problems related to installation and application of software and hardware

• Assisting students and faculty with various desktop applications like MS Office and programming tools

Lab Assistant

Information Technology Lab, Richland College Jan 2005-May 2006

• Installed different operating systems on machines.

• Assisted in Trouble-shooting Networking operations.

• Assisted students in problems related to installation/application of software.

MENTORING EXPERIENCE:

• Mentor students, which basically involved coding and debugging in C++, and JAVA.

RELATED PROJECTS

Software Engineering: Headed a group of four students that designed and implemented a utility billing system very much like TXU. The whole project was done in the different phases.

• Analyzed and designed the utility billing system which included documents like System Requirement Specification, System Design and a project plan. After that we coded and tested the billing system

Library project: Implemented a library system in java. Its main features were the rich user interface that allowed students to check out books and return books, maintain the user’s history at the library.

Data Structures: Implemented a binary tree in java that would let users to maintain their information and display the results.

Semaphore project: The project was a clinic simulation. In this project I had to simulate a patient’s visit to a doctor’s clinic. There were hundred patients and three nurses and doctors. Each patient had its own nurse and doctor. I did this project by using semaphores and threads. This project also gave me a great understanding about thread communication.

PERSONAL SKILLS

Team player, Multitasking, verbal and written communication skills, analytical thinking and problem solving abilities, self-starter at work, flexible and open to changes

ACCOMPLISHMENTS:

• Recipient of Inovis T.E.AM certificate for being an excellent team player.

• Member of an honor society for 3the two-year college known as Phi Theta Kappa.

• Nominated for the Presidents Honor Roll.

• Recipient of the Academic Excellence Scholarship at the University of Texas at Dallas.

AVAILABILITY: Immediate

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