Technical Writer, Instructional Designer, Editor

Jeffrey Freeman

(***) ***–****

****.**********@*****.***

http://www.linkedin.com/in/freeman505

SUMMARY

A technical writer, instructional designer, and editor with over 20 years experience designing, writing, and editing user guides, procedural instructions, application notes, instructor-led training, and eLearning (online help, tutorials) documentation. Created in-house style guides including templates containing styles and formatting. Experienced in Word, PowerPoint, Visio, HTML, and Adobe Acrobat Professional. Master’s degree in Educational Technology. President of San Diego chapter of Society for Technical Communication (STC).

TECHNICAL SKILLS

Technical Writing: Possess clear/direct writing and communication skills. Use minimalist writing style.

Instructional Design: Developed lesson plans, trainee guides, and job aids for instructor-led Navy training. Created computer-based training for the IBM AS/400 and System/36 computers.

Editing: Copyedited engineering cell phone hardware documents and aviation/aerospace reports.

eLearning: Wrote electronic user’s guides in PDF format and created HTML online help for Windows and Internet products. Designed and coded animated, interactive, and sound tutorials to train processors and customer service personnel. Wrote project charters, vision documents, and release notes.

Training and User Education: Conducted workshops and training on computer software for employees. Taught Windows, Word, Excel, RoboHELP, Captivate, SharePoint, OnBase, and Salesforce. Designed and implemented customer usability testing. Wrote compliance requirements documentation for FDA regulations, such as 21 CFR Part 11, which impact drug, biotech, and food companies.

Project/Process Management: Managed documentation projects from beginning-to-end by scheduling technical reviews and obtaining final documentation sign-off. Used Microsoft Project to create documentation schedules. Represented Business Community regarding training needs and product support requirements. Wrote Vision documents and Project/Process charters.

Desktop Publishing: Prepared printed user’s guides and quick reference cards for many software applications such as NAPA TRACS, SQL, DB2, CASE technology, and Online SOI.

CERTIFICATES AND ACCOMPLISHMENTS

* Society for Technical Communication (STC) San Diego, President (2009–Present)

* Structured FrameMaker 8.0 training class (2010)

* XML training class using oXygen XML editor (2010)

* FrameMaker 8.0 training class including conditional text (2009)

* Article on “Embedding Movie Clips in a PDF File” published by Adobe® Systems (2008)

* Web Publishing certificate from UCSD (2002)

* Information Mapping, ISO 9000, RoboHELP HTML, Captivate, and FrameMaker documentation

* California Single and Multiple Subject teaching credentials

* Adjunct professor at National University Department of Writing and Communications (2002–2004)

EXPERIENCE

CONTRACTOR POSITIONS 2009–2011

Cox Communications October 2010–January 2011

Technical Writer

* Wrote a nationally used 200-page procedural manual for the MTC Video group’s field technicians/engineers on the Harmonic NSG 9000 modulator. Manual includes procedures for installing components, licensing the device, and monitoring alarms. Used a digital camera to photograph the devices, modules, and cables.

* Designed and illustrated quick reference guides on converting digital MPEG formats to QAM-RF outputs (channels, frequencies, carriers) and transmitting them to tuners.

* Prepared an in-house documentation style guide that included a Word template containing styles and other formatting.

Kratos Defense & Security Solutions, Inc. June 2010–September 2010

Instructional Systems Designer

* Developed instructor and trainee guides for SPAWAR instructor-led Navy training on the Mine Resistant Ambush Protected (MRAP) vehicle’s radio communication system.

* Designed lesson plans with review questions, developed PowerPoint presentations with animation, and created student trainee guides containing quick reference guides, job aids, outline sheets, information sheets, and diagram sheets for the AN/PRC 152 multi-band radio.

* Reviewed and copyedited the lesson plans of other instructional designers to ensure high quality and consistency among lessons.

Qualcomm, Inc. September 2009–May 2010

Senior Technical Writer

* Supported a Qualcomm CDMA technologies’ (QCT) technical publications team (AHW) designed to edit and format engineering ASIC (application-specific integrated circuit) hardware documents.

* Applied Qualcomm’s style templates, copyedited, technical edited, and proofread Word 2007, FrameMaker, Excel, and PowerPoint documents. Incorporated graphics into documents using Visio.

* Assisted engineers in writing/editing customer, supplier, and internal documentation including design reviews, application notes, assembly material sets, and reference schematics.

* Tracked jobs using the Agile document management system, prepared engineering change orders (ECOs), DCNs, and obtained sign-off approval for documentation releases. Archived master documents.

Hamilton Sundstrand January 2009–June 2009

Senior Technical Writer

* Member of a technical writing team designed to produce and edit enhanced commercial and military (ITAR) Auxiliary Power System (APU) test reports for The Boeing Company’s 787, Airbus’ A400M, and Lockheed Martin’s C5 aircraft.

* Peer reviewed the documents of other technical writers to ensure that industry writing guidelines were incorporated. Verified that grammar, punctuation, and legal information were correct.

SALARIED EMPLOYEE POSITIONS

First Advantage CREDCO 2002–2008

Technical Writer

* Wrote and coded HTML help, Captivate self paced animated tutorials, and electronic user’s guides for credit reporting and data management products. Used Visio to create flowcharts and project RoadMaps.

* Communicated effectively with project managers, business analysts, developers, QA, and IT personnel during the documentation development process. Excellent interpersonal skills.

* Integrated online documentation into the Company’s software products and stand up classroom training.

* Managed documentation projects from beginning to end by planning a detailed project schedule, scheduling technical reviews, and obtaining final documentation sign-off.

* Used RoboHELP to create help and Adobe Acrobat Professional to create PDF files. Stored files in ClearCase.

DataQuick Information Systems 1997–2001

Senior Technical Writer

* Saved DataQuick over $15,000 a year in printing costs by converting print based documentation into electronic formats (online help and PDF).

* Used RoboHELP HTML to design and write context-sensitive Windows and Internet help for using real estate and property data software programs. Wrote GUI specifications for products and conducted usability tests.

HONORS AND ACTIVITIES

Conducted Captivate workshop for San Diego Chapter of STC (2008)

Printed Publications Judge for STC Spotlight Awards (2006)

DataQuick Product Excellence Award for Freddie Mac's Home Value Estimator Internet help (1999)

EDUCATION

San Diego State University M.A. in Educational Technology, emphasis in Educational Computing, GPA 3.87

University of San Diego B.A. History with Honors, California Teaching Credential, “Cum Laude”

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