Dedicated Professional
Resume:
KAREN ROZIER ODEH-ADIMAH
LITHONIA, GA 30038
PHONE 678-***-****
E-MAIL *****.**********@*****.***
PROFESSIONAL SKILLS
Building Client Relations Contract Negotiation & Execution Exemplary Customer Service
Financial Analysis Credit Analysis Training & Development
Sales & Marketing Problem Resolution Management
EMPLOYMENT HISTORY
Atlanta Housing Authority Atlanta, GA June 2008 – Present Housing Assistance Payments (HAP) Contracts Manager
• Supervise and develop a team of direct reports responsible for the housing assistance payment contracting process which includes executing housing assistance payment contracts, approving owners and/or owner agents, determining property eligibility through request for tenancy approvals, and determining reasonable rents for housing assistance payment contracts.
• Oversee and develop quality control metrics within the housing assistance payment contracts department.
• Provide training, coaching, and serve as a subject matter expertise for the housing assistance payment contacting process.
• Review reports and identify metrics, issues and trends; troubleshoot special problems and provide recommendations for resolving disputes.
• Prompt response and timely follow through with relation to all escalated issues.
• Direct interface with housing choice voucher program participants and landlords to collect paperwork, resolve disputes, complaints and problems.
• Coordinate with inspections, recertification, intake & eligibility, finance, compliance, legal, and landlord support in an effort to facilitate the housing assistance payment contracting process.
• Assist in the development and implementation of housing assistance payment contracting group procedures, processes, and process flow maps and development of training materials.
• Participate in departmental and cross functional meetings as required.
• Oversee direct reports adherence to company policy and procedure.
• Liaison between the relocation team and the housing assistance payment contracts team to ensure a smooth relocation contracting process.
• Make complex calls on owner/owner agent credit and financial statements
• Approve and process specialized transactions related to the housing assistance payment contract which includes owner and/or owner agent change of ownership requests and request for tenancy approval cancellations.
Navistar Financial Corporation Duluth, GA June 2001 – June 2008 Financial Operations Supervisor May 2005- June 2008
• Managed dealer wholesale open accounts, resolved outstanding dealer deductions, supervised collection of open account delinquencies, approved curtailment waivers, and collected on units sold out of trust for a dealer portfolio of $152 Million.
• Supervised and developed team of direct reports in efficient collection practices and adherence to company policy, practices, and procedures along with state law for a retail portfolio of $102 Million and a lease portfolio of $105 Million.
• Conducted quarterly and yearly performance reviews of direct reports.
• Maintained retail and lease receivables by reviewing past due objectives, managing business decisions that minimize credit losses, securing first lien holder positions on titles, and ensuring proper physical damage insurance is in place.
• Oversaw the liquidation of wholesale receivables by coordinating and supervising inventory audits to ensure quality and adherence to company policy and procedures.
• Performed cash audits and test checks.
• Supervised and administered the entire repossession process including proper notification of debtors and guarantors, disposition of repossessions, and initiated loss recovery on credit losses.
• Assisted legal in administration and resolution of receivables in bankruptcies.
• Partnered with asset management team in timely turn in of lease units by customers and the disposition of units as needed.
• Completed financial analysis and equity analysis on customer accounts in excess of $500,000 and made recommendations to regional and executive management concerning extensions, refinances and workouts.
Credit Supervisor May 2003- May 2005
• Reviewed and approved time sensitive credit recommendation for retail and lease receivables, and factored fleet credit lines.
• Ensured proper documentation for all retail and lease notes.
• Authorized new lines of credit and renewed current credit lines.
• Initiated submissions to support the approval of transactions and retail credit lines beyond $500,000.
• Assisted in the development and training of the credit and administrative team
• Completed dealer and customer lease audits.
• Executed retail and wholesale contracts and leases
• Educated dealer personnel regarding credit policies, procedures, and credit proposals.
• Partnered with dealers and customers on a daily basis to negotiate transactions.
Credit Analyst May 2002 – May 2003
• Responsible for quality credit decisions, growth of loan portfolio and maintaining yield objectives.
• Investigated and analyzed credit reports and financial statements to determine the degree of risk regarding the extensions of credit.
• Quality credit documentation and timely follow up
• Accurately spread financial statements to generate financial ratios.
• Made decisions and recommendations regarding extension of credit.
• Conferred with credit associations and other representatives to exchange credit information.
• Prepared various reports for management to analyze the quality of credit for the region portfolio.
Business Operations Leadership Development Program June 2001- May 2002
• Participated in a 12-month hands on training program that developed a working knowledge of all aspects of the finance business.
Solomon Smith Barney Marietta, GA January 2001- May 2001
Marketing Assistant
• Originated phone calls to prospective customers to provide product service information.
• Reviewed company and customer records to identify prospect lists.
Stonebridge Technologies Atlanta, GA January 2000 – January 2001
Intern
• Collaborated with the business development team on various market projects to create new client identifiers.
• Conducted direct mail campaigns, and follow-ups to tradeshows, seminars, and workshops.
• Participated in the integration, customization and project launch of Salesforce.com, a new marketing automation system.
EDUCATION
M.B.A. Business Administration, Keller Graduate School June, 2006
B.S. Marketing Georgia State University May, 2001
REFERENCES
Available upon request
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