Customer Service Insurance

Lori Landry

** ******* **** ***** ****: 985-***-****

Rineyville, KY 40162 E-Mail: ***********@*****.***

------------------------------------------------------------------------------------------------------------------------ OBJECTIVE

To obtain a responsible position which will utilize my Customer Service, Administrative Support, Sales, Marketing or Merchandising skills.

SUMMARY OF QUALIFICATIONS

More than 28 years in customer service, sales, office administration and insurance. Proficient in establishing and maintaining client/provider rapport. Experienced in personnel management, investigations, order entry, shipping and technical support. Extremely flexible and adaptable to change, while maintaining constantly focused on the goals and objectives. Record numbers of units handled and moved, using daily production sheets or work tickets. Monitored and reviewed information from materials, events, or the environment, to detect or assess problems. Skilled in personal computer, utilizing windows, Actwin2, Actutech (MIS), Doris, Word, Microsoft Outlook and Internet Explorer 6.0. Operated Multi-line telephone systems for more than 200 lines. (January 2008 – May 2009)

EMPLOYMENT HISTORY

Merchandiser, Acosta, Fort Dix, NJ April 2010 – February 2011

Partnered with store personnel and co-workers to achieve and maintain merchandising excellence. Read and follow plan-o-grams to effectively complete set/project. Effectively and accurately prepare, process, submit and manage documentation related to assigned set/project work. Reported and discuss observations/issues with ASAP Area Manager. Assist in gathering and moving materials, supplies, fixtures and equipment necessary for assigned set/project. Managed all assigned vendors/stocks.

Family Readiness Group (FRG) Leader, Fort Dix, NJ August 2009 – February 2011

Guided and directed family readiness volunteers, through word and action. Act as the Commanders’ representative for conducting military readiness activities and training. Oversee FRG activities. Coordinate social events for mutual support and information. Ensure distribution of newsletter, at least quarterly. Welcome all new service members and family (including single service members and transferring members) with a phone call or welcome letter. Provide the Commander with an annual summery of the FRG self-generated funds.

Staff Associate/Marketing, Westaff, Newnan, GA January 2008 – May 2009

Conferred with customers by telephone or in person to provide information about products and services. Took orders or canceled accounts. Recorded customer interactions and transactions, recording detailed inquires, complaints, and comments, as well as actions taken. Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Ensure that appropriate changes were made to resolve customers’ problems. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustment. Referred unresolved customer grievances to designed departments for further investigations. Determine charges for services requested, collect deposits or payments, or arrange for billing. Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers. Solicit sale of new or additional services or products. Market staffing services. Processed new employees' applications into 2nd Wave system. Processed payroll for 150 employees. Entered approximately 10 -15 job orders into 2nd Wave system weekly.

* Certificate of completion for Survey Administration Training Course awarded May 14, 2009

Customer Service Associate, Glover Insurance Agency, Newnan, GA. April 2007- January 2008

Cross selling to existing customers for life insurance. Work with the Doris system to have all computers set up for online training. Processed paper and electronic mail for all clients. Processed policy changes. Primary claims processor for Auto Owners and Middle Georgia. Complete quote sheets for all new prospects.

Order Entry Representative, Southwest Engineers, Slidell, LA July 2002 – June 2006

Processed order entry of clients' chemical orders. Assisted in shipping chemical orders through proper carriers. Managed all United Parcel Service/Fed Ex packages shipped and received. Ensured bill of ladings were processed correctly. Maintain MSDS/Product Bulletins were up to date. Back up in-house purchase orders and match invoices and packing slips to purchase orders.

* Certificate of Completion for Haz-Mat General Awareness, Function Specific and Safety Training

* Certificate of Attendance for Multimodal Hazardous Material Transportation Training Seminar awarded November 17, 2004

Insurance Agent, American General Life Insurance Co., Troy, AL August 1998-August 2000

Solicited and sold life, health, and fire insurance. Responded to questions on existing policies and provided suggestions for upgrading or writing of new policies. Evaluated claims, completed, and processed forms for insurance payments. Collected, documented, and maintained accurate premium records.

* Top seller of the month two times in a row for most life insurance sold.

EDUCATION: Broward Community College, Hollywood, FL, August 1983-December 1986;

Major: Business Administration

Hialeah Miami Lakes Senior High, Hialeah, FL; Diploma: June 1983

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