Customer Service Sales

Azima Leylas

PO Box ***, New York, NY, *****

646-***-**** 347-***-**** *****.******@*****.***

Summary of Qualifications:

Independent Contractor in 2011

Verizon Certification to sell FIOS door to door

NYC Fireguard Certified in 2011

Eight-Hour Security Guard Training Certificate 2010

Sixteen Hour On-The-Job Security Guard Training Certificate 2010

NY State Security Guard License

Certified in Hazmat Materials Dangerous Goods in 2009

Experience:

2020Companies/Verizon FIOS, Rosedale, NY, 05/2011 to 02/2012

Sales Door to Door-Contractor

. Knock door to door

Utilize a Lead Sheet to approach potential prospect

Present and display the product, features and promo's

Fill out sales order form

Close a sale in Verizon Spot system

Direct Buy, New York City, NY, 4/2011 to 5/2011

Inside Sales-Customer Service Call Center

Call prospects from a contact sheet

Communicated product

Sent out invitations for a specific tour date of the furniture showroom

Followed up on leads interested in a home makeover

BLS Limo Service, Astoria, NY, 02/2010 to 03/2010

Customer Service

Checked to ensure that appropriate changes were made

Addressed customers' problems and resolved disputes

Made reservations through emails, incoming calls and fax’s

Serviced industries such as entertainment, private aviation, and sports events

US Helicopter, New York, NY, 04/2009 to 09/2009

Station Agent-Customer Service

Kept records of customer interactions, transactions, recording details of inquiries

Checked passengers in for their flights and utilized World Span and GUI airline system

Verified travel documents such as passports, visas before boarding. Escorted individuals to and from the aircraft

Executed a safety briefing.

New York Helicopter, New York, NY, 11/2008 to 01/2009

Tour Desk Agent

Obtained and examined all relevant information

Resolved validity of complaints

Assisted with possible causes, such as extreme weather conditions

Expedited helicopter tour reservations in New York City

US Helicopter, JFK Airport, New York & Queens 03/2006 to 11/2008

Station Agent-Customer Service

Contacted customers in order to notify of flight delays

Verified and confirmed Drivers License, Passport, Visas to match airline ticket

Generated a new ticket. Utilized World span and GUI airline system

Supported Home Land Security’s No Fly List. Oversaw airport and heliport security

Wyndham Hotel, New York, NY, 10/2001 to 07/2005

PBX Operator

Mediated customers' service and billing complaints

Operated telephone console to receive guests and staff incoming calls

Created new hotel reservations and amended existing

Applied Concierge duties due to being stationed at the front desk

Millennium Hilton Hotel, New York, NY, 09/1997 to 09/2001

Telemarketing Agent-Customer Service

Solicited sale of new and additional services products such as special weekends and holiday packages.

Entertained a switchboard with 564 extensions

Retrieved all In House guests’ mail and faxes.

Appointed diverse responsibilities that changed due to shift

Education:

John Adams High School, Ozone Park, NY, High School Diploma

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