Customer Service Technician
Resume:
Richard J. Workman
*** ******* **. ******** ****, PA 16057
********@*******.***
Summary of Qualifications:
• Bilingual - English/German
• Strong orientation with group goal setting and goal attainment
• Understanding of DOT/OSHA/EPA code of federal regulations
• Experienced and organized in both classroom and hands-on training
• Excellent auditing/inspection skills
• Knowledgeable in both sales and customer service based relations
• Mechanical and electrical expertise
Education:
Slippery Rock University, Slippery Rock, PA
B.S. Safety Management
May 2012
Certifications & Training:
Institute for Safety and Health Management, ASHM
International Maritime Security Network, MSLEP (MARAD certified)
FEMA Emergency Management Institute, ICS-100/200/700/800
General Electric, DOT and RCRA
General Electric, Ergonomics- Principles and Application
OSHA, Construction Safety and Health OSHA 30-hour
Detroit DDEC/Engine Tune-Up
First Aid/Combat Lifesaver/Army Diesel Technician
Knowledge One, Microsoft Network Technologies
Accomplishments & Activities:
Above and Beyond Bronze Award – General Electric
Internship, General Electric Ohio Lamp Plant
Awarded Army Commendation Medal (ARCOM) -U.S. Army
Certificate of achievement for extraordinary meritorious achievements during OIF-U.S. Army
Volunteer/support the American Society of Safety Engineers
Volunteer/support the Slippery Rock University ROTC program
Special Skills:
• CDL Class B Passenger/Airbrakes • HVAC (Thermo King/Carrier) • DriveCam • Windows and Microsoft Office 1995-2010 • Combat Lifesaver • ULLS-G (USAR), RBS and RTA scheduling/maintenance software • Gensuite GE safety tracking software
Work Experience:
EHS Co-Op – General Electric Ohio Lamp Plant, Warren, OH November 2010-December 2011
•Track all employee safety write-ups, audit findings, and manage in software system
•Conduct training, set training schedule and fulfill record keeping requirements
•Monitor plant safety procedures, and conduct weekly inspections
•Manage/enforce plant EHS programs
•Participate actively as a member of the management team
General Laborer – Slippery Rock University, Slippery Rock, PA May 2009-January 2010
•Operate and maintain various types of landscaping and area beautification equipment
•Supervise a crew of student workers, while providing a safe work/learning environment
•Complete assigned work orders generated by various university departments
Lead Salesmen – Sears, Grove City, PA October 2008-May 2009
•Open/close retail store, process reports, banking forms, lock/unlock security system
•Provide product information: warranties, extended warranties, longevity and financing options
•Coordinate warranty repairs, for in store and in home items
Diesel Technician – Campbell Bus Lines Inc., Slippery Rock, PA January 2007-August 2008
•Perform scheduled/unscheduled maintenance, troubleshoot and diagnose vehicle issues
•Inspect motor coaches, ensure DOT requirements are met and aid in driver training
•Execute road call emergency services, assist drivers over the phone, drive routes when required
Diesel Technician – Greyhound Lines Inc., Richmond, VA August 2002-January 2007
•Mechanical, electrical, body troubleshooting and repair, metal fabrication and welding
•MCI motor coach applications, Detroit 6V92 , Series 50/60 engines and Allison transmissions
•Operation of various equipment…i.e. air tools, paint guns, welders and cutting torches
Soldier/Mechanic – United States Army Reserves, Richmond, VA May 2001-May 2007
•Served in Operation Iraqi Freedom Nov.’03-Feb.’05 as a key member of a maintenance team
•Operated, provided training for, and repaired numerous types of military equipment
Wire Technician – Accutronics Datacom Inc., Richmond, VA January 2000- December 2000
•Installed Local Area Networks
•Traveled throughout the eastern United States as required
References:
1.Tracey Golden 1210 N Park Ave. Warren, OH 44483 330-***-****
2.Dr. Joseph Cali 1 Marrow Way Slippery Rock, PA 16057 724-***-****
3.Danny Atkins 1405 Gordon Ave. Richmond, VA 23224 804-***-****
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