Engineer Technician

Jose Henriquez **** Mountain Brook RD

Email: **************@*****.** Canton, GA 30114

Mobile: 678-***-****

Objective:

Provide a professional and outstanding support to ensure the maximum performance of the computer system and customer productivity, while developing new technologies and return on investment.

Skill Set:

• BS Information System Engineer

• Associated Electronic Technician

• Excellent communication skills

• Strong knowledge of Computer Systems

• In-depth Microsoft Office knowledge

• Strong knowledge of Microsoft OS

• Excellent Team Work

• Excellent knowledge of Cisco Devices

• Strong Networking knowledge

• In-depth computer peripheral knowledge

• Strong knowledge of Computer Hardware

• Strong experience in customer support

• High degree of customer satisfaction

• Good knowledge of Apple OS

Work History:

Margiotta Construction Atlanta, GA

AV/ Networking/ Electrical Apprentice July 2008 – Present

• Installation and configuration of Wireless Local Area Network (Wi-Fi) with different Routers.

• Knowledge on Cisco Linksys, Motorola, 3Com, Netgear, D-Link IEEE802.11b/g/n routers.

• Internet connection via PPPoE, ATM, T1, Telephone Line, Frame Relay and Cable Modem.

• Implementation of WPA/WPA2 Encryption Security, Mac Address Filtering, NAT and DHCP.

• EIA/TIA Cat5e and Cat6 cabling installation from Patch Panel to ANSI/TIA-1096 Outlet Jack.

• Sound System installation that includes 7.1 and 5.1 Home Theatre Receiver System Wi-Fi ready.

• Installation of Electrical Wiring, AC Outlet, Electrical Switches, GFI Switch and Speaker Wiring.

Verizon Inc. Dominican Republic

Business Solution Engineer February 2001-March 2008

• Implementation of Cisco Networking devices such as Routers, Switches and Call Manager.

• Configuration of Rip, Ripv2, EIGRP, OSPF, PPP, Frame Relay, VLan, Inter VLan Routing, VTP.

• Implementation of Nortel Business Communication Manager, including Analogue 4x16 and 8x32.

• Configuration of a T1 Module for connection to the PSTN, Analogue, Digital and IP Telephony.

• Installation and configuration of Voice Messaging and Unified Voice Messaging for Nortel BCM.

• Implementation of Nortel Call Center, Greeting Language Options and Multiple Agents Skill Set.

• Installation and configuration of Nortel Ethernet Switch 10/100 and GB Ethernet and ETH PoE.

• Configuration of Polycom Video Conferencing over T1, Ethernet and ISDN for special events.

Internet DSL Technician/ Supervisor.

• Coordinate and assign the DSL Work Load Orders to be installed by each Technician on the field.

• Schedule and assign required personnel for overtime installation and repair of DLS Services.

• Hands-on training and Support of the new DSL Routers for Internet to the DSL Technicians.

• Technical Support for special Technology Event presented by Verizon in Dominican Republic.

• Installation and configuration of DLS Internet Services for business and residential customers.

• Internet Customer Support for Windows 98, Windows 2000, Windows XP and Windows Vista.

• Installation and configuration of Frame Relay and Symmetric DSL for business customer.

ESACOMP, a Hewlett Packard Inc. (HP)Dealer. Dominican Republic

Electronic Technician and Support August 1996-February 2001

• Troubleshooting, repair and maintenance of Hewlett Packard Desktop and Laptop Computer.

• Installation, Upgrade and configuration of Operating System, including Win98, 2000, and NT4).

• Troubleshooting and repair of Hardware Failure, Hardware Upgrade and peripheral components.

• Troubleshooting, repair and maintenance of Hewlett Packard Laser Printer and Color Inkjet Printer.

• Replacement of Paper Pickup Assembly, Fuser Assembly, Laser Assembly and Power Supply

• Repair and replacement of Paper Transfer Assembly, Ink Cartridge Assemble, Controller Board.

• In Customer Facility repair and maintenances of Hewlett Packard solution equipments.

MAC, an Apple Inc. Dealer Dominican Republic

Electronic Technician and Support. December 1994-August 1996

• Troubleshooting, repair and maintenance of Apple Computer Desktop and Laptop (Macbook).

• Installation, Upgrade and configuration of Apple Operating System and Software Installation.

• Troubleshooting, repair and maintenance of Apple DeskWriter Laser Printers and Inkjet Printers.

• Replace of Paper Pickup Assembly, Fuser Assembly, Laser Assembly and Main Board.

• Repair of Power Supply, Paper Transfer Assembly, Fuser Heating Ink Cartridge Assemble.

• Diagnose and implement RAM Memory Upgrade for Laser Printers, Desktops and Laptops.

• In Customer Facility troubleshooting, repair and maintenances of Apple solution equipments.

Education:

Herzing University /Tech Academy Atlanta, GA

• CompTIA A+ Certification Completed

• Microsoft Certified IT Professional (MCIP) Completed

• Cisco Certified Network Associated (CCNA) Completed

Universidad APEC Santo Domingo, DR

• BS Information System Engineer

Instituto Tecnico Salesiano (ITESA) Santo Domingo, DR

• AS Electronic Technician

Language:

• Spanish: Fluent

• English: Fluent

*Personal and Professional Reference supplied upon request.

**Copy of Diploma and Certification supplied upon request.

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