Customer Service, Sales, Supervisor, Inventory

OBJECTIVE

To attain a position where my personal and professional skills will help support the team in the company’s continuous growth.

EXPERIENCE

Repack Supervisor – February 2012 – May 2012: Dollar General D.C. Marion, IN

• Oversees and supervises daily repack order filling, stocking and replenishment functions

• Manages labor hours, volume and delegates work load for 55+ employees daily

• Monitors and corrects inventory discrepancies daily

• Completed RCA’s and implemented process improvements to increase CPMH output

• Performed 5% daily audits for safety and accuracy concerning all three job functions

• Implemented new on-boarding and training processes to increase quality and accuracy

Inbound Supervisor – July 2011 – February 2012: Dollar General D.C. Marion, IN

• Oversees and supervises daily inbound operations

• Manages labor hours, volume and delegate work load for 25+ employees daily

• Communicates and collaborates with third party unloader service to achieve maximum dock flow

• Plans and monitors day-to-day manpower schedule

• Developed action plan to ensure no detention charges are incurred on a daily basis

• Balances buildings, docks and labor to reduce travel time and maximize PPH

• Ensures timely unloading, checking and putaway of priority merchandise

• Ensures compliance to procedures and timely execution of all operations

• Resolves issues with tact and discretion

Product Flow Coordinator – February 2011 – July 2011: Dollar General D.C. Marion, IN

• Provided efficient flow of merchandise through the distribution center with controls of inventory handling and location

• Organized and directed the process of revamping the weight limits of cartons in Casepack Mods

• Continuously provided a smooth process for both the stockers and pickers by thoroughly considering the weight, dimensions, pick levels and maximum capacity of new items

• Consistently ran the Dead Forwards items through Island Pacific (i.e. Purchase Order screen, Item Master screen as well as physically verifying that the location is empty)

• Evaluated the Dropped Core list regularly to provide items available to “undedicated” or items that need to get pushed out on the next run

• Organized all zone according to alpha groupings, weight, size and pick levels through the reading of picklines. Researched items on Island Pacific and interpreted information on Telnet in conjunction with doing physical moves according to the results.

• Performed regular walking inspections of the stocker side of the zones to determine if there were Maximum Capacities that are too high according to how much product is in the back stock

• Assisted Repack with cycle counting all zones when needed and provided back up for WMS as necessary

WMS Clerk – December 2010 – February 2011: Dollar General D.C. Marion, IN

• Quickly demonstrated a total understanding of Telnet, IP and WMS Monitors screens

• Effectively communicated with all departments within the warehouse

• Established proficient preparation of labels for Casepack, Repack and Non-Cons

• Resolved issues and conflicts utilizing strong problems solving skills

• Achieved and obtained a proficient understanding of all WMS equipment

• Interpreted all information and made logical decisions related to WMS in a timely manner

Cashier – November 2009 – April 2010: Sierra at Tahoe, Twin Bridges, CA

• Processed sales quickly and provided excellent customer service in a fast paced setting

• Managed the inventory and stocking of food and beverages while maintaining a safe, clean environment

Field Service Representative – March 2009 – July 2009: Western Dairy Specialties, Yerington, NV

• Serviced over 30 locations throughout California providing product information and training

• Managed inventory controls to ensure accurate distribution of product

• Researched and resolved product damage related problems

• Provided clear and consistent commutation to store locations and management

ACHIEVEMENTS

Member of the University of California at Berkeley Softball Team August 2003-June 2005

• Participated in the Women’s College World Series for two seasons

Assistant Varsity Coach for the Lincoln High School Softball Team February 2008-May 2010

• Assisted in coaching a team of 15 high school girls, 5-6 times per week during the season

EDUCATION

Lincoln High School, Stockton, CA Graduated June 2003

University of California at Berkeley, Berkeley, CA August 2003-December 2005

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