Customer Service Manager
Resume:
I am an accounting and administration professional that is experienced in working in fast-paced environments that demand strong organization, technical and interpretive skills. Trustworthy, ethical and discreet, committed to superior customer service and I am confident and poised in interactions with individuals at all levels. My skills have given me a keen eye for detail-oriented work and resourcefulness in completing projects; able to multi-task effectively.
Experience
Corporate Accountant
Ecco Waste Systems LP
November 2008 - Present (3 years 9 months) Calgary, Alberta
•Responsible for overseeing accounting procedures, internal controls (implementing, monitoring, enhancing), and database management
•Randomly audits work flow to assure that all accounting transactions are appropriately authorized
•Substantiates and justified expenditures and expense reports
•Supervises or prepares monthly journal entries & Prepares financial statements
•Supervises or prepares general ledger reconciliations
•Assures internal control compliance
•May train staff on internal control procedures; assists Controller as needed
•Reviews monthly closing process
•Works on special projects, if requested; assist with yearly audit preparation. If involved in the financial field, will oversee the reporting and integrity of accounting.
Accounting Administrator - Hotels
Dolemo Development Corporation
July 2007 - November 2008 (1 year 4 months) Calgary, Alberta
•Supervises A/R, A/P, P/R personnel and transactions
•Responsible for overseeing accounting procedures, internal controls
•Substantiates and justified expenditures
•Supervises or prepares monthly journal entries
•Prepared general ledger reconciliations
•Assisted Financial Analyst & Assistant Controller as needed
•Reviews monthly closing process
•Assist with yearly audit preparation.
Office Administrator/ Accounting Assistant
Quality Directions Ltd.
February 2006 - February 2007 (1 year) Calgary, Alberta
•Office Administration & Management
•Executive Assistant to the President
•A/P & A/R Accounting Clerk with high level accounting responsibilities such as Month End Processing
•Payroll & Human Resources
•Customer Service
•Presentations and Event Coordination
Executive Assistant / Public Relations
Gordon Olsen Associates
September 2003 - February 2006 (3 years 5 months) Calgary, Alberta
•Executive Assistant to the President
•Spreadsheet Development
•Contact List Production
•Time Management & Scheduling
•Presentations and Event Coordination for the Progressive Conservative Party
•Volunteer work
Office Administrator/ AP Clerk
Sylogist Ltd
September 2003 - February 2006 (3 years 5 months) Calgary, Alberta
Accounts Payable Analyst
Promoted from Administration to Accounts Payable Analyst.
•Accounts Payable & Analysis of Expenses/Costs by company
•Preparation of Expense Reports
•Prepared Authorizations for Expenditures (Purchasing approval process)
• Customer Service for SAP Customers
•Due Diligence
Office Manager
Total T2P Delivery & Mailstream Management
September 2000 - September 2003 (3 years) Calgary, Alberta
•Supervised Couriers•Dispatched Couriers to Customer Sites
•Constructed & Managed Databases
•Managed Contact Lists and prepped them for Mail Merges•Reception
•Dealt with vendors for A/P Clerk
Skills
•Accounting Principles and Practices
•Accrual & Cash Based Accounting
•Fixed Asset Accounting
•Class Accounting
•Analytical Problem Solving
•Wide knowledge base of different software systems (ACCPAC, Paradigm
Software,Quickbooks 2007-2012, Simply Accounting, SAP Accounts Payable,
SAP Human Resources,Microsoft Office, and several more)
•Ability to prioritize independently
•Communication Skills
•Customer Service
•Database Entry & Management
•Marketing
•Organization and Time Management
•Project management abilities
Education
Southern Alberta Institute of Technology
Accelerate Accounting Diploma
2012 - Current Calgary, Alberta
Entered the program this year with intention of fast tracking to my CGA Designation
Interests
Books/Reading, Traveling, Running, Camping, Dogs and Animals, Continuous Learning and Education
Personal Attributes
I have a proven ability to maintain the highest level of confidentiality and I possess excellent written and verbal communication skills as well as personal presentation skills. I believe that strong organizational skills are integral in every aspect of the Administration position. Possess ability to manage several projects at once and meet deadlines. Demonstrate flexibility, patience and an ability to deal diplomatically with any situation. Over the past eight years, I have developed interpersonal communication skills and a unique ability to interact with both internal and external customers in a friendly and professional manner.
Reference:
Scott Graham
CFO / Controller
Ecco Waste Systems
Cell: 403-***-****
Lisa Blake
EREC Plant Manager
Ecco Waste Systems
Cell: 403-***-****
Ian Traquair
Sales Manager - Chips & RV
Ecco Waste Systems
Barry Harvey
CFO – Dolemo Development Corporation
Currently at Jayman Homes
Executive Assistant: Heather Cockerline
Heidi Sawatsky
Former CFO & Controller for Ecco Waste Systems LP
Financial Analyst/Assistant Controller at Dolemo Development Corporation
Phone 1-530-***-****
Scott D. Graham
Suite 383, 7030 Coach Hill Road SW
Calgary AB, T3H 1E4
July 6, 2012
To Whom It May Concern
Re: Tina King,
Tina has been an outstanding Office Manager & Assistant Controller for Ecco Waste Systems Group for the past four years. During my tenure as CFO at Ecco, Tina was instrumental in providing the day to day direction for all office activities, addressing HR issues, providing detailed accounting review, addressing intercompany transactions and completing the monthly analysis and reconciliations for three legal entities. In addition, she coordinated all IT and systems requirements for the group. Her capacity to multi-task and deal with numerous requests at one time, was absolutely award winning. She is a terrific communicator, dedicated, enthusiastic and a supportive team member.
I highly recommend Tina to any organization and would not hesitate to re-hire her in the future. If you have any questions regarding Tina, I would be pleased to provide more details. I can be contacted at 403-***-****.
Sincerely,
Scott D Graham
B.Comm. (Hon) CMA
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