Experienced Manager

Chris Smith

*** ***** ******

Elizabethtown KY, *2701 Cell: 270-***-****

**********@*****.***

 Dedicated customer service manager/supervisor with 8+ years of experience in “big box” retail and fast paced environment. Responsible for over 18 million in retail sales yearly and 4 million dollars+ of product at any given time.

 Respected builder and leader of customer-focused teams- instilled a shared enthusiastic commitment to customer service as a key driver of company goals. Lead by example and ensured the execution of all safety, security, quality and store operations policies.

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution

Retail Operations Supervisor Customer Satisfaction experience

Campbell’s and Staff works

Inventory Supervisor Teambuilding & Training

PnL effectiveness

Oracle

Professional Experience

Rent A Center -- Radcliff, KY

Sales Manager, 8/09 to present

Managed all store operations to ensure friendly and efficient transactions. Ensure profitability through excellent customer service. Open and close store daily, complete deposits and generate daily tasking.

 Won monthly competitions for first in sales and customer satisfaction.

 Entered into General Manager training program within one month of starting with the company.

 Grew customer base sales and increased the stores general profitability.

Best Buy -- Elizabethtown, KY

Inventory, Sales, Loss prevention, Human Resource, and Operations Supervisor, 4/04 to 8/09

Responsible for day to day operations of an 18 million dollar “Big Box” retail store that had 4 million dollars plus of inventory on hand at any given time.

 Responsible for creating all store schedules using staff works and Campbell’s, hiring developing and training all new employees using Unicru. Introduced training programs that enhanced employee performance and helped build a motivated workforce.

 Making the customer and employee experience my main focus while ensuring profitability for the share holders.

 Completed management trainee programs that educated me on proper leadership and profitability effectiveness practices. Which lead to my department winning numerous district banners for being #1 in the district and region for sales.

T.J. Maxx – Elizabethtown, KY

Operations Supervisor 5/02 to 4/04

Supervised sales floor and assigned daily responsibilities and departmental duties. Created break schedules and followed up on store look and feel with action center completion. Won Numerous customer satisfaction awards and employee of the month and quarter Banners

Education and Training

Elizabethtown Community college — Elizabethtown, KY 7/05 to 1/06

Majored in Business Management

John Hardin High School-Elizabethtown, KY 8/01 to 5/05

Graduated Cum Laude with an Academic Diploma

Contact this candidate