Clerical/Customer Service

MARGO DALTON

**** ******** ** #***-***

Georgetown, Tx

512-***-****

********@*******.***

OBJECTIVE: to represent the employer in a positive and professional manner with a courteous attitude and utilize clerical and customer service skills and

knowledge

QUALIFICATIONS SUMMARY

· 10 years of clerical/office experience

· 5 years of customer service experience

· Participated in customer service training seminars and mandated training sessions

· Computer skills: MS Word, internet/email, some experience with Excel

· Office machines: ten key, fax, copier, typing speed: 60 wpm

· Auditing reports and payments

· Maintain filing in paper files and computer files

RELEVANT SKILLS AND ACCOMPLISHMENTS

CLERICAL

· Filed paper files alphabetically and numerically

· Maintained computerized files

· Utilized computer programs

· Ordered necessary supplies

· Composed meeting notes for board meetings and distributed notes to members of non profit agency

· Utilized various types of office equipment

CUSTOMER SERVICE

· Provided pertinent information with a courteous attitude

· Extended helpful information beyond typical job requirements

· Maintained professional attitude during conversations

COMMUNITY SERVICE

· 4 years volunteering in a public school as a mentor and reading partner

· 4 years volunteering with local Blue Santa program

EMPLOYMENT HISTORY

Georgetown I.S.D. Classroom substitute October 2009-present

Georgetown, Tx

· Work in the capacity of an elementary teacher by fulfilling class assignments

· Maintaining discipline as well as learning in the classroom

Caring Home Health Attendant April 2009-Nov 2009

Georgetown, Tx

· Performed tasks as requested by client including household cleaning items

· Reminded client of medications

· Insured client’s surroundings are free from clutter and clean

· Provided companionship

Texas Home Services Administrative Assistant May 2000-July 2007

Austin, Tx

· Ordered and retrieved office and building supplies that were used

in the lock out phase of construction of new homes

· Audited payment vouchers and checking account

· Submitted purchase orders to builder for payment

· Input and maintained all data on computer

Volunteer and various part time work September 1996-May 2000

Discovery Station Day Care Assistant Director June 1995-August 1996

Pflugerville, TX

Worked with director of day care daily to insure smooth operation that included:

· Supervised 2 employees

· Substituted in classrooms as needed

· Scheduled and participated in state mandated training programs

· Conducted tour of facility with prospective parents of children

· Assisted in screening for new employees

· Answered questions on the phone about the facility

Employees Retirement Administrative Technician October 1993-May 1995

System of Texas

Austin, Tx

· Answered questions on the phone from state employees regarding eligibility of health insurance

· Worked with insurance companies to insure accurate enrollment information

· Audited monthly agency reports

· Attended customer service training classes

· Maintained working knowledge of enrollment and eligibility procedures

TRAINING AND EDUCATION

Completed 18 hours at Austin Community College in general studies 3.83 GPA

Graduated from Flour Bluff H.S. in Corpus Christi, TX

Contact this candidate