Field Investigator

INVESTIGATOR

Experienced and highly motivated professional offering diversified experience in loss /crisis intervention and conflict resolution coupled with expertise in implementing strategies supportive of organization-wide quality and operational initiatives designed to improve customer service. Recognized for strong work ethics and professional demeanor, exceptional research and problem solving skills, and the capacity to maintain strict confidentiality on sensitive information. Proven reputation of uncompromising devotion to service.

CORE COMPETENCIES

- Loss Prevention

- Fraud Investigations / Case Management

- Response Procedures

- Apprehension Procedures

- Decision Making

- Interpersonal Relations

RELATED EXPERIENCE

Nordstrom Rack ~ Cincinnati, Ohio

LOSS PREVENTION AGENT Oct 2009-Present

- Administer building security and general store safety to provide a welcoming environment and safe shopping experience for customers

- Engage in evaluating emergency situations and providing first aid when necessary

- Facilitate monitoring and surveillance activities through camera and floor observation

- Handle investigations of theft situations and detain shoplifters after comprehensive monitoring and surveillance

- Conduct daily, weekly, and monthly audits to assist with inventory control

- Involve in organizing and facilitating security awareness meetings and depositions

United States Army

MILITARY POLICE OFFICER, 39th Military Police Detachment ~ Fort Shafter, HI Aug 2002-Oct 2004

MILITARY POLICE OFFICER, 529th Military Police Company ~ Heidelberg, Germany Jul 2000-Jul 2002

- Responded to various calls demanding for police security and service especially in areas of burglary, vandalism, child neglect, domestic disturbances, damage to private and government property, drug use, runaway children, as well as assault and battery; administered search for individuals prior to apprehension

- Demonstrated police duties such as conducting foot and vehicle patrols and physical security of military installations; administered security checks of various types of buildings such as arms room’s military intelligence buildings to include their sensitive compartmented information facility (scif) and various headquarters building

- Reduced volatile incidents such as domestic disturbances and traffic stops through effective interpersonal and mediation skills

- Exemplified solid background of diverse police forms like daily military police reports and sworn statements; implemented parking regulations in conformity with appropriate statutes

- Informed military personnel and civilians regarding their rights after being apprehended; equipped with extensive experience in taking fingerprints of individuals after arrest

- Functioned as military police desk clerk, responsible for answering telephone calls from residents and military members within the community that needed assistance on various installations; encoded military police reports into the centralized operations police suite (COPS) program; sustained key-control for various buildings on the installation

- Offered information and directions to service members and the public

- Implemented diverse regulations concerning speeding and traffic

Highlights:

- Thrived in maintaining upwards of $7500 worth of equipment

- Commended for achieving a perfect driving record with zero accident rate during the entire military service

- Attended a 40-hour course to become a trained and certified officer to use radar gun for speed enforcement; operated access control at various military installations, approving both vehicular and pedestrian traffic on the installation after confirming their identity through their I.D. cards

- Collaborated with German Police especially after the September 11, 2001 attacks in New York and Washington D.C.; acquired extensive experience with German police through active involvement in joint patrols of the Heidelberg Military Community as well as the local surrounding community

- Facilitated searches on every vehicle entering a military installation, including under carriage of the vehicle, engine, trunk, and interior of vehicles

OTHER EXPERIENCE

Western Illinois University ~ Macomb, IL

LABORATORY ASSISTANT-University Technology Mar 2008-Present

RESIDENCE HALL DESK ASSISTANT-University Housing and Dining Services Jan 2006-Dec 2007

Best Buy Distribution Center ~ Carol Stream, IL

FORK LIFT OPERATOR May 1999-Jul 1999

United States Postal Service ~ Laze Zurich, IL

MAIL CARRIER Mar 1999-May 1999

Motorola, Inc. ~ Libertyville, IL

CELLULAR OPERATOR / MATERIAL HANDLER Jul 1995-Feb 1999

EDUCATION

Coursework in Bachelor of Arts in Communication, with Emphasis in Organizational Communication and Interpersonal Communication (Expected Date of Graduation: Dec 2010 ~ Jun 2011)

Minors in Law Enforcement and Justice Administration and Security Administration

Western Illinois University ~ Macomb, IL

SPECIALIZED TRAININGS

Advanced First Aid / Combat Lifesaver Course, US Army

Licensed Forklift Operator, Motorola, Inc.

AFFILIATIONS

Veterans of Foreign War (VFW)

Military Police Regimental Association (MPRA)

CERTIFICATION

Basic Life Support Health Care and Professional Rescuer CPR Course, National Safety Council

AWARDS / RECOGNITIONS

Global War on Terrorism Service Medal, 2003

Good Conduct Medal, 2003

Overseas Service Ribbon, 2002

Army Superior Unit Award, 2001

Army Achievement Award, 2001-2002

Kosovo Campaign Medal, 2001

National Defense Medal, 2001

NATO Medal for Kosovo, 2001

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