Customer Service Assistant
Resume:
ARISHA D. MAPES
Fairfield, CA 94534
Tel: 845-***-****
Email: ******@*****.***
OBJECTIVE
To use my skills and knowledge that I have acquired over the years to find a rewarding position with room for growth.
WORK HISTORY
Aug 2011
to
Jan 2012
Patient Care Tech II
Health Alliance of the Hudson Valley (Kingston Hospital)
Kingston, NY
Provided nursing and nursing related services to patients with heart related conditions in a hospital setting. assisted with daily grooming, dressing. feeding, toilet help, bed changing, turning and repositioning, and performed other nursing duties as needed. Obtained specimens, vitals, blood sugar levels, and performed EKG's when requested by the Physician. Maintained a high level of safety for patients and reported any changes to the nurse assigned to the patient.
Dec 2010
to
Aug 2011
Certified Nursing Assistant
Ten Broeck Commons
Lake Katrine, NY
Provided nursing and nursing related services to residents in a long term care facility. Assist with transporting, feeding, bathing , grooming, hygiene, dressing, and toileting of patients. Obtained specimens, vitals, weights, and record fluid intake and output. Maintained a clean, safe, and hazard free environment. Reported any change in residents condition to the charge nurse and keep documentation of said changes.
Sep 2007
to
May 2010
Real Estate Legal Assistant
Miller, Weiner & Associates, P.C.
Kingston, NY
Greeted customers, answered busy phone lines and maintained a high level of customer service. Prepared deeds, wills, huds, and contracts for home sales and purchases. Gathered surveys, c/o's, payoffs and mortgage satisfactions for title clearance. Wired funds, made deposits, and mailed out closing checks and packages to banks, clients, and brokers.
Mar 2006
to
Aug 2007
Office Assistant
Kingston Buick Pontiac GMC
Kingston, NY
Answered switchboard and directed customers to the appropriate department. Took customer payments, provided receipts, and documentation for account satisfaction. Paid and recorded all monthly expenses. Generated and mailed out monthly statements to vendors. Filed, faxed, and assisted with various other office duties.
Aug 2003
to
Dec 2005
Inbound Greeter
Mortgage Select
Lake Katrine, NY
Checked the status of online mortgage applications, called customers to verify information, obtained necessary documents for mortgage pre-qualifications, generated leads for brokers and provided customers with status updates. Pulled credit reports and kept documentation of all negative activity. Answered busy phone lines and managed a low level of dropped and cold calls per company policy.
EDUCATION
Dec 2010
to
Jan 2011
Ulster County Boces
Port Ewen, NY
Certified Nursing Assistant Program
Sep 2008
to
Sep 2010
Ulster County Community College
Stone Ridge, NY
Criminal Justice
CERTIFICATIONS
Certified Nursing Assistant (CNA) Certificate
REFERENCES
Available upon request.
Contact this candidate