Customer Service Manager

Highly skilled Computer & Network Specialist with experience in resolving common and difficult PC issues including troubleshooting and installing hardware and software. Experience in interacting with end-users to ensure their specific needs are individually met. Strengths include the ability to take the initiative to research and learn new technologies to ensure the continued success of department goals.

Qualification Summary:

• Assisted users by promptly answering questions and/or resolving problems pertaining to computers, related to both hardware and software.

• Demonstrated in depth knowledge necessary to support users both over the phone, as well

as at the desk side.

• Established high quality, prompt, results-driven, and proficient customer service and assist to inspire confidence in a technical suggestion and managements.

• Assembled systems and software products documentation, reporting to users of preparation opportunities in business.

• Made, maintained, and fixed computer systems to enhance speed, efficiency and reliability of operation.

Skills:

• Software: Software Installation, Virus Prevention, System Installations and Configurations, Software Configuration, Conversion Windows 95/98 /2000/ 2003/ NT4/XP/Vista & 7 Installation.

• Hardware: Repairs, services, and restored parts, boards, and equipment for Dell, Compaq, Hewlett Packard, Toshiba, Arranging workstations and Hubs. Constructing and Testing. Computer Configuration, Desktop Maintain, Maintenance & Repair, HW/FW Installation & Configuration. Scanners, Printers, Webcams, Optical tools and Modems (DSL & Dial-up).

• Networking: LAN. Wireless, Networking, Technologies, Network Security WAN & LAN. TCP/IP. Firewalls, Ethernet, Router Configuration.

• Strong written and verbal communications to the customers.

• Team player.

• Desktop & User Support. Support series.

• Able to transmit technical information to the users of all levels.

• Bilingual: Fluent In Spanish & English.

Work History:

Computer Services & Solutions.

92 Truman ST new London CT, 06320 Tel:860-***-****

Manager: Mike Molinari.

Pc Technician 2011 – present (part time)

I was hired to work in the IT department as a Computer Technician to conduct Computer/Laptop repair for Home and Business following the company standards. Provided both Helpdesk and Desktop support.

• Help desk support, assisting customers in solving issues from easy PC problems to more complex PC problems In Spanish and English. I can perform Level 1and 2 call resolutions.

• Hardware and software installation and configuration, system maintenance.

• Experience Installing Windows Operating System Win XP, Vista and windows 7.

• Installing and configuring software & hardware for PC's /Laptops.

• Configured network and security on Belkins, D-link, Netgear and Linksys routers.

• Break fix (hardware & software)

• Installing scanners, printers.

Peak Systems

25 West 31st Street, 7th Fl.

New York, 212-***-****.

Manager: Felix Fermin & Jessica Volmar

PC Technician 2010-2011

Contracted to support a project consisting of:

• Swapping hardware, installing, configuring and imaging 5,000 “DEL” computers for RBS in Stamford CT through Peak systems.( Project lasted 1 month)

• Transferring and imaging computers Systems in Providence Rhode Island.

• Team leader to work on Hp Computer for Stanley & Barnes Company in mystic CT, and many projects of this nature within the New England area.

My duties were as follow:

• Imaged windows Operating Systems.

• Installed and configured Operating Systems.

• Installed and configured hardware peripheral.

• Data Migration.

“Metro Business Systems.”

11 Largo Drive South Post Office Box 4920.

Stamford, CT 06907. Tel: 800-***-****, 203-***-**** 203-***-**** (fax)

Pc Technician

I was contracted to help on a project consisting on replacing hardware components and upgrading systems in Stamford CT. As well as a large project assembling a imaging systems on workstations for UBS backup building in Bridgeport CT

My duties are listed as follow:

• System imaging

• Assemble workstations

• Interconnecting multiple monitors to one workstation for UBS Backup Building in Bridgeport CT

Education Details:

Computer & Network Specialist

Ridley Lowell Technical and Business Institute

2008-2010 (Diploma) GPA 3.9

• MS-DOS, Windows Vista, Windows XP, Windows 2000

• Microsoft Office 2003 (Word, Excel, Access, PowerPoint, Outlook)

• Web page design, Internet, forensics, help desk support

• Hardware, peripherals, storage devices, multimedia, security

• Windows XP Client and 2003 servers

• Networking Essentials and Advanced

• HTML, XHTML, LINUX

Certifications:

Camptia A+

Currently enrolled for the Network + and CCNA Certification

Contact this candidate