completed B.Com(comp) and having 2-3 yrs of exp

M.Dhanalakshmi.

E-mail : ********@*****.** Contact No. (M) 970-***-****

OBJECTIVE

To pursue and develop myself, by leveraging my skills and expertise, into a full fledged consultant and solution provider in the realms of General Management with more focus on Financial management through the use of technology that will accrue increased benefits to organizations

SAP R/3 FICO Skills:

FINANCE

• Organizational Structure Creation of Company code and Business Area, Defining posting period Variant, fiscal year Variant, field status variant and assigning Global Parameters to Company Code.

• FI-GL Chart of Accounts, Account groups creation with different field status and Creation of GL Masters.

• FI- AP Creation of Vendor Master, Vendor Account Groups, Configuration for

House Banks Configuration for Automatic payment program, Defining Alternative Reconciliation Account for Special GL Transactions like Down Payments.

• FI-AR Creation of Customer Master, Customer Account Groups, Dunning program for customer Accounts and Defining Terms of payments and Interest calculations.

• FI-AA Chart of Depreciation, Depreciation Areas, Account determination, Screen Layout, Asset Class and Asset master data.

• Integration of MM, SD with FI.

CONTROLLING

• Enterprise Structure Maintaining Controlling Areas, Defining Versions.

• Cost Element Accounting Manual and Automatic Creation of Cost elements, Creation of Cost element groups.

• Cost Center Accounting Creation of Cost Center, Cost Center Groups, Repost Line Items, Repost costs, Assessment, Distribution.

• Internal orders order types, internal orders, settings for Settlement of orders

• Profitability Analysis (C0-PA) Maintaining Operating concern, Maintaining Characteristics (characteristics from the scratch, predefined characteristics, fixed characteristics and characteristics from reference tables), Characteristic values, Profitability segments and Value fields, Characteristic derivation covering

derivation rules, derivation with move and clear and derivation via table look up and Report painter. Report painter encompassing defining various forms & reports (basic report and form report) and various reports (one axis and two axis) with and without key figures.

Professional Experience:

Worked as a Phone banking officer for ICICI Bank from July2007 to May 2010.

Job profile:

• Handling Escalation calls and emails of credit card skill of International and Domestic customers.

• Monitoring and handling team and taking Escalation calls and maintaining Mis data.

Job description:

1. Solving & auditing the issues of credit card payments, such as Cheque payments, NEFT,VISA Money Transfers, Online banking etc.

2. Solving the issues like Transaction Decline cases by Authorizing & Approving transactions.

3. Handling credit card blocking & replacement issues &Disputes issues as fraud on cards , providing over all services of cards, such as converting EMI’s, BT’s, Loans, VBPS, CPP etc.

4. Handling issues like Service gestures as Reversal of Charges on cards, Collection Settlement on cards, Lien cases etc.

5. Handling the Escalation cases such as SME ,RBI,CIBIL etc.

Worked as counselor for Dhuruva Institute from Jan 2006 to June 2007.

Job profile

1 Explaining the Details of the courses offered by the institute.

2. Looking after the requirements of the branch.

3. Looking after the financial matters.

Educational Qualification:

• B com (Computers) from Osmania university

• Intermediate from priyanka junior college

• SSC from pioneer high school.

Technical Skills:

o SAP FI/CO Version 6.0

o Accounting Packages: Tally 7.2

o Web Programming &

o Ms office

Personal profile

Name - M. Dhanalakshmi

Date of Birth - 03. May

Father’s name - M. Dayanand.

languages Known English, Hindi, Telugu.

Interests - Listening to music & Cooking.

Nationality - Indian

Permanent address - H.No 12-1-331/74,

Dattatreya colony,

Asif Nagar,

Hyderabad-500028

Declaration

I here by declare that, the above-mentioned information is true to the best of my knowledge and belief.

Date:

Place: M.Dhanalakshmi

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