Customer Service Manager
Resume:
Jessica Alston Home: 201-***-****
*** ********** *** ****** ****, NJ 07304
**********@*******.***
OBJECTIVE:
To expand interest, experience, and capability while delivering a positive attitude.
EDUCATION:
Macarthur High School Graduate – 2010
Hudson County Community College Current - 2011
WORK EXPERIENCE:
Dec. 2011 – Feb. 2012 Confide International Corporate Trainer
Manage Human Resource responsibilities
Train and develop account executives
Generating group production of $5,600 a month
Conduct business trips, peer presentations, and workshops
Dealt directly with clients and negotiated contracted agreements
Oct. 2010 – Dec. 2010 West Corp. Telemarked Reservation Agent
Assigned to skill 19 Harrah’s Atlantic City Reservations
Responsible to answer inbound reservation telephone calls for Atlantic City Hotels. (Harrah’s, Showboat, Bally’s, Caesars)
Booked theater events and dinner reservations
Ensured Positive, patient, and fun customer service in a timely fashion.
April 2010 – Oct. 2010 Costco Wholesale Member Service Assistant / Food Court Assistant
Meet and Greet Customers
Efficiently takes orders with a smile
Maintains clean dining area and rest room
Prepares food and push out orders while maintaining speed of service
Cashier: work closely with money
Displays a positive attitude when dealing with customers
Jan. 2009 – Oct. 2009 / Jan. 2010 – April 2010 Burger King Crew Member
Worked Closely with money
Maintained a clean dining area for customers
Engaged in efficiently taking orders
Displayed a positive attitude when dealing with customers
Delivered a delightful and cheerful attitude at work
July 2008 – Oct. 2008 Wendy’s Crew Member
Cleaned dining area
Displayed a positive attitude when dealing with customers
Practiced proper cleaning habits
Participated in group meetings
Engaged in efficiently taking orders
June. 2007- Mar. 2008 Taco Bell Crew Member
Diligently served in customer service
Labored in preparation of food
Properly cleaned dining area for customers
Engaged in efficient order taking
Delivered an energetic and positive attitude when dealing with customers
ACTIVITIES:
Aug 2009 – Yearbook Committee
Soup Kitchen Volunteer Work for the Homeless
AWARDS:
A-B Honor Roll
Employee of the month
1st and 2nd place in Resume and Business Card composition
REFERENCES:
Jeffrey Moore
Close Friend/ Physical therapist
Emanuel Rodriguez
Coworker
Ana Cortez
Costco Wholesale Food Court Manager
Mark Barnes
Costco wholesale General Manager
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