Customer Service Engineer
Resume:
DOMINICK DELUCCA
Las Vegas, NV 89135
******@*****.***
Wood TMS, Las Vegas, NV January 2011 - Present
Technical Specialist
• Support and Maintain Nortel CS1K(81c), CCMS 6, Meridian Mail and daily Telecom needs at RIO Hotel and Casino, Convention Center.
• Also Support and Maintain Nortel BCM at RIO SECCO and Cascata golf courses and Remote Support for BCM in Atlantic City, NJ.
Shared Technologies Inc. Coppell, TX November 2007- August 2009
Remote NTAC Support
• Provided 1st, 2nd & 3rd level Support for Nortel, NEC, Mitel, VoIP Products to Field Techs and End Users.
• Provided Technical Resolution to in-depth product issues, and improved Customer Loyalty in providing World Class Customer Service and Support.
NORTEL-ETAS/ER Richardson, TX November 2005-November 2007
BCM/NORSTAR Engineer
• Provided 2nd & 3rd level Support for the BCM/Norstar/VoIP Products to Channel partners and end customers.
• Provided Technical Resolution to in-depth product issues, and improved Customer Loyalty in providing World Class Customer Service and Support. Certified BCM, VOIP, CS1000 4.0.
SPRINT LasVegas, NV January 2001-October 2005
Business Tech/Installation
• Installation and Maintenance of all Nortel products for Various Big Businesses and Major Casino’s.
• Also Installation on high speed data, routers, hubs and VoIP for call center products. Received training on Call Pilot, Symposium, Itg, Succession Sig server 1000, Succession 3, 4, OTM, Miran1- 3and I2000 phones.
• Upgrade existing software, card cage change out on Motorola CPU to CPP2 and 13 Remote Office 9150, 9115. Business Line Install and Repair.
Pacific States Communication Reno, NV August 2000- January 2001
Senior Tech
• Installation and Service on small NEC, Nortel, and Lucent Key and PBX systems.
TEK Systems Placement Services Orlando, FL June 1998- August 2000
Sr. Technician
• Worked various projects at MCI, GTE, BellSouth, Williams & Sprint sites.
• NEC and Nortel products, ranging from Nortel Option’s 11-81, Norstar, MerMail, NEC 2400, 2000, and key systems.
Additional Training & Skills
• Microsoft Office, MS Exchange, MySql, ProComm Plus, Pc Anywhere, Net Meeting, Telnet, Ping, Trace, Putty, Winscp, WinZip, FTP, CDP, POTS, E&M, PSTN, SIP, G.711,G.729, Command line, Linux/Unix, DHCP, DNS, Ghost imaging.
• NEC: Certified 2400 ICS, IMGX/XH/DXH, MMG ICS, IVS 2000, 2002, SV8100, and SV8300. Worked with1400, 2400 IMX to IPX, Epro 1&2, Electra Mark 2, PcPro, CC worx, Navigator, Global Navigator. Certified 2400 Hospitality and Maintenance.
• NORTEL: NCTS, NCSS Certified, Norstar,DR3 Certified, ICS, MICS, Flash, CP 100/150, Certified Star Talk, Certified BCM50, Certified VoIP (Sip, H323), CS1000 4.0.Certified Succession 3,4 (11-81), Symposium 4.0, 5.0, web client 4.5, CS 1000, Ip peer, Ip Networking, IP telephony, IP line, I 1100, 2000, 3900 series phones, Miran 1-3, Call pilot 2.0,2.2,4.0. Worked on SL1, VL, L, ACD, IVR, CCR, MAX, Mat5, 6, ITG, OTM.
• Knowledge of Pri/Dti, Nars/Bars, Remote 9150, 9115, Reach line card, Mini Carrier, Carrier remote, Baystack460, 470, POE.
• MITEL: Worked with SX200ICP, 3300ICP, SX2000.
Data Knowledge
• Knowledge of TCP/IP, LAN, Wan, ISDN, Frame Relay, T1 bundles, ATM, UDP, HTTP, TFTP, Cisco OSI layer’s 1-7, Fiber testing, understanding of IPTV, QOS, IVR, Routing/Switching, Wire shark protocol analyzer. Setup own networks and rebuild computers.
Voice Systems
• Certified Meridian Mail 9-13, Call Pilot 2.0, 2.2, 4.0, 5.0 App. Builders 2.0, 3.0, 4.0, HMS400. Worked on Centigram, Octel, Repartee, Active Voice, Neax Mail AD 8, AD 40, AD 64, UM8000, Certified UM8500, AD-120.
Call Accounting
• Xiox, Infortext, Xeta, Tappet, Aim Worx.
Wireless
• Nortel DMC, WLAN 2245, 2246, Spectrum.
References available upon request.
Contact this candidate