KARLA M. CANTU

**** **** ***** ***** **. Apt. ***6

Columbus, GA 31909

706-***-**** vri775@r.postjobfree.com

Objective

To secure a position in an organization where my knowledge, experience, and organization skills can be effectively utilized.

Career Profile

Loyal and hardworking professional offering knowledge in Human Resource Management, Education and Criminal Justice.

-Successful background in post-secondary education and Human Resources.

-Strong set of responsibility, dependable with follow through abilities.

-Core proficiencies: cultural diversity, student advisement, distant learning programs, and adult education.

-Excellent communicator with ability to work with individuals of varied cultural backgrounds.

-Able to effectively leverage relationships with clients, all levels of staff, students, administrators, and faculty.

-High level of performance and commitment to work.

-Proficient in Microsoft Office.

Professional Experience

TROY UNIVERSITY, Ft. Benning GA

Academic Advisor 2008-2012

-Direct approximately 350 students with establishing attainable and realistic academic and career goals.

-Process student registrations, drop/withdrawal requests, assist with completion of forms, and financial aid.

-Responsible for transcript evaluations for transfer credit.

-Responsible for resolving any outstanding issues or complaints with students via written, verbal, and face-to-face communication.

-Identify career goals compared to general eligibility requirements to confirm status of the student and/ or education level.

-Provide alternate options for students to satisfy degree requirements, evaluate and make recommendations on amendments to student's program of study.

-Implement and coordinate testing procedures and admissions.

-Work independently. Experience with all levels of staff and senior officials from all branches of the Military and civilian population.

-Liaison between numerous internal divisions as well as outside agencies, establishing working relationships promoting smooth, efficient transfer.

-Participate in orientation and recruitment events.

-Maintain and develop relationships with potential students by coordinating/conducting initial and follow-up communications by e-mails, phone calls, postcards, etc.

-Apply knowledge of the institutional goals, undergraduate and graduate admissions and recruitment practices in support of achieving student enrollment goals.

-Serve as a liaison by counseling students with issues regarding transfers of credit and advanced standing.

-Counsel applicants to outline specific and general requirements concerning admissions.

-Maintain contact with appropriate sites and agencies concerning submission of student records.

-Ensure confidentiality of student records (FERPA).

Bank of America, Columbus, GA 2006

Costumer Service, Teller

-receive and count working cash at beginning of shift

-identify customers, validate and cash checks

-accept cash and checks for deposit and check accuracy of deposit slip

-perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency

-perform services for customers such as ordering bank cards and checks

-receive and verify loan payments, mortgage payments and utility bill payments

-record all transactions promptly, accurately and in compliance with bank procedures

-balance currency, cash and checks in cash drawer at end of each shift

-answer inquiries regarding checking and savings accounts and other bank related products

-attempt to resolve issues and problems with customer's accounts

-initiate and open new accounts

-explain, advise on and promote bank products and services to customers

-Communicated accurate information about guidelines and regulations to associates.

-Maintained working rapport with superiors and subordinates.

Education

TROY UNIVERSITY, Ft. Benning, GA December 2011

Master of Science in Management

Concentration: Human Resource Management

TROY UNIVERSITY, Ft. Benning, GA December 2007

Master of Science in Education

Concentration: Criminal Justice

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