Customer Service Medical Assistant

RICKI PORTER

*** ****** ***** **. *******, GA ***24 480-***-****

**********@*****.***

QUALIFICATIONS SUMMARY:

Medical Assistant and Administrative Support Professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical and committed to superior customer service. Confident and poised in interactions with all individuals. Detail-oriented, excellent written and verbal communication skills, and experience with medical terminology. Able to handle multiple phone lines, multi-task effectively, and help to ensure customer satisfaction. Accurate computer skills, data entry, typing and proofreading. Experience with administrative and clerical tasks, processing orders, and front and back office medical procedures. Effective communicator with inherent ability to manage all types of personalities, diffuse stressful situations, proactively resolve issues, and achieve and maintain challenging goals and objectives. Innate ability to establish rapport quickly, build trust and interact with and relate to individuals on all levels.

EXPERIENCE HIGHLIGHTS:

ADMINISTRATIVE SUPPORT & CUSTOMER SERVICE:

Provided customers with information to address inquiries regarding products and services

Maintained customer database to improve tracking, reporting and customer service

Handled multiple phone lines as well as organized, sorted and distributed mail to all employees

Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving strict confidentiality

Responsible for making domestic and international travel arrangements and completed expense reports for employees in department

Recognized for contribution to the improvement of office operations and customer service

Experience in front and back office medical assisting/procedures

Experience with computer, typing, data entry, proofreading, generating reports, filing and various clerical tasks

Performed client consultations and health assessments, assisted in setting goals, implemented healthy lifestyle changes, and created maintenance programs

PROFESSIONAL EXPERIENCE:

Health & Wellness Consultant/StrongLinx 10/2007 - 10/2011

Administrative Assistant/Go-Video, Inc. 01/1993 - 03/2000

Customer Service Representative/Scottsdale Family Treasures 09/1989 - 09/1993

Phlebotomist/Lab Assistant/Scottsdale Healthcare 08/1987 – 08/1989

COMMUNITY INVOLVEMENT:

Implemented physical education program for elementary school students when school system was not allowed funding for such programs, Sequoya Elementary

Received Certificate of Recognition for Children’s Easter Program, Phoenix Rescue Mission

Completed training program to facilitate grief counseling to children that had lost loved ones, New Song, Hospice of the Valley

Received Certificate of Completion for training course in Family and Adolescent Peer Counseling and volunteered on crisis hotline, Marion Foundation

Volunteered as tutor and mentor as well as supervised visitation center for abused, neglected and abandoned children, Arizonans for Children, Inc.

Volunteered at various rehabilitation and nursing home facilities, Pets On Wheels

ADDITIONAL TRAINING AND CERTIFICATIONS:

Basic Life Support (BLS) CPR and AED/American Heart Association

Basic First Aid/American Safety and Health Institute

Personal Trainer Certification/American Council on Exercise

Medical Assistant & Phlebotomist Certification/Cooper Hospital, Camden, NJ

Certificate of Membership, IDEA Health & Fitness Association

Certificate of Completion, M.E.L.T. New Science of the Human Body

Award for Academic Excellence in Spanish

Continuing Education Credits, Understanding the Brain/Sierra Tucson

*References furnished upon request

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