Energetic Dependable Individual Seeking Employment
Resume:
Barbara Rockson
Frisco, Texas *5034
469-***-**** Home
918-***-**** Cell
Administrative support person with 4.5 years experience in dispatching, 8yrs in customer service, collection, problem solving, data entry, and computer skills interested in a position with a growing company.
TENET HEALTHCARE- FRISCO, TX
CPAS REP 1 - 12/2008- PRESENT Verifying Insurance and Medicaid coverage for patients by phone, fax or website Contact , insurance companies such as, Aetna, United Healthcare, Cigna etc Ensure reducing or eliminating bad debt for the Tenet Hospitals Calculate what patients and insurance liability will be Contacting patients with their liability for various services Obtains initial and subsequent pre-authorization for services and procedures Obtains authorization and referral after discussing Ic9 codes and treatment Exercise compliant for patient confidentiality to protect the patient and clinical information Process billing information to insurance Companies and Medicaid Ensures all insurance, demographic, and eligibility information is obtained and entered accurately.
COUNTRYWIDE HOMEL LOANS, - Plano
CUSTOMER SERVICE CONSULTANT 09/2008-12/2009 Receiving, responding to and resolving customer telephone inquiries regarding loans Cross referring a variety of Countrywide products and services Counseling borrowers regarding their delinquent accounts Analyzing borrowers escrow accounts Processing payments for property taxes and homeowners insurance Sending out correspondence regarding customers accounts Setting up payment plans and automatic debits for borrowers Solving potential problems for borrowers Contact customers regarding their delinquent accounts and set up payment arrangements
METLIFE, Broken-Arrow
CUSTOMER SERVICE/CLAIMS CONSULTANT 03/03 – 08/2008
Provide service to Customers and patients, explaining features and benefits, providing policy specific information, requests regarding claims and processing transactions. Counsels patients about co-pays, deductible and other out of pocket amounts at time of visit. Reviews Plan Details of policyholders.
Research and Respond to Requests Discussing Options Regarding Various Aspects of the Policy Provisions, Values, Basic Procedures etc..
Process transactions and Fund Transfers and Refer Requests for other Policy Modications to Areas for Processing.
Efficiently, Access Multiple Electronic Systems and LAN?P/C to Provide Complete Response.
Work at all Times to Enhance and Strengthen the Relationship between the Customer , Patients and Metlife.
Process and Pay Claims
Solve any Potential Problems Customers May Encounter
Conserve Existing Customers and Assist New Policy Holders on New Enrollments
Perform Responsibilities in a Consistent, Professional Manner While Exercising Strong Verbal, Interpersonal and Quality Service Skills.
XETA TECHNOLOGY Broken Arrow, OK
SUBCONTRACTING DISPATCHER 09/01- 11/02
Prepare work orders using Microsoft word and fax or email orders to request for service
Set up and schedule vendor meets with various hotel and long distance carriers
Quote prices for service and parts
Order parts if needed and send the order to the shipping dept for processing
Tracking parts and equipments using the Fed Ex and Ups tracking system
Track parts and equipments on the airlines cargo system when it is put on a flight
Follow up with customers to with the eta for parts or service
Process invoices from subcontractor for accounts payable after service is completed
Checking invoices for over billing and details for work completed prior to closing orders
Follow up and collect on commercial current invoices and past due invoices
File all completed tickets and uncompleted tickets orderly
Search for new subcontractors via internet and process their application for approval
Talk and solve problems for irate customers when there are problems with service or technicians
DECISIONONE CORPORATION TULSA, OK
SNR CUSTOMER SERVICE REP 05/98-07/01
Responding to incoming correspondence from customers
Reviewing customers orders and approving for service
Reviewing customers credit information for maintenance agreement
Taking inbound calls regarding problems on computers, printers, servers, fax machines
Dispatching technicians to site via computer after data has been entered into database
Solving problems for irate customers and also following up by outbound calls
TULSA COMMUNITY COLLEGE
PRESENT. 01/2007-PRESENT
PROFICIENT WITH, POWER POINT,
EXCEL, MS WORD.
VISTA, WINDOWS XP, UNIF,LEGACY SYSTEMS, GCCH.
Education: TULSA TECHNOLOGY TULSA, OK
CERTIFICATE FOR COURSES 0198/-08/98
Ms Word, Excel, Win ’95 and Win ’98,
Win “2000
3.5 years of AS400 & DDG experience
ROSE STATE COLLEGE DEL CITY, OK
1 YEAR COLLEGE CREDIT 09/91-05/92
O s u Tech, Oklahoma city
1 YEAR COLLEGE CREDIT OKLAHOMA CITY, OK
09/90-08/91
Ebenezer Secondary School HIGH SCHOOL DIPLOMA GHANA, WEST AFRICA
08/82-05/89
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