Operations Director

MARIO VACCARI

*** **** ******• New Orleans, LA **124•USA

vqzws3@r.postjobfree.com• 985-***-****

OPERATIONS DIRECTOR

Leadership•Operations•Finance•Broad Managerial Expertise

Accomplished and results oriented management professional with more than 15 years experience building customer and business relationships, improving business growth, and leading teams of up to 80. Strong business acumen, as well as distinguished ethical values. Outstanding organizational and time management skills. Comprehensive knowledge of all operational areas including finance, facilities management, logistics, inventory control, contracts and vendor management, distribution planning, training and development, safety, Human Resources, procedures development and implementation, continuous improvement techniques and building effective teams. Outstanding written and oral communication skills, including fluency in 2 languages: English and Spanish.

CORE COMPETENCIES

• Leadership Skills

• Client Satisfaction

• Facilities Management • Staff Motivation & Training

• Budget Management

• Effective Team Building • Logistics & Distribution

• Operational Procedures

• Human Resources

PROFESSIONAL EXPERIENCE

Algiers Charter Schools Association – New Orleans, USA 2009-Present

Director of Operations

In charge of all operations including vendor management, site services, facilities, transportation, contracts management, and processes development and implementation.

Key Achievements:

» Developed and implemented operational procedures for all sites.

» Effectively managed all contract related services for all sites, resulting in savings of 250k per year.

» Effectively managed the procurement of materials and equipment for all sites, resulting in savings of 100k per year.

» Established effective working relationships with vendors, suppliers and contractors servicing all sites.

» Effectively managed Service Level Agreements with vendors servicing the sites, resulting in maximizing the organization’s investments with vendors.

» Developed and implemented processes to maximize spending related to all sources of revenue.

» Developed and produced financial, data and site services reports.

» Effectively managed enrollment campaigns to achieve enrollment goals, resulting in going 5% above target.

» Participated in monthly meetings with instructional and non-instructional staff, as well as monthly board meetings.

» Successfully managed student information: enrollment data, attendance and free and reduced lunch program, thus ensuring that all sites were properly funded.

» Successfully developed and implemented a Preventive Maintenance program for all sites/facilities.

University of Phoenix – USA

Instructor

General Management, Operations, Logistics and Supply Chain courses. 2008-Present

Edison Learning - Intercultural Charter School – New Orleans, USA 2008-2009

Operations Manager

In charge of all operations including fiscal management, human resources, process development and implementation, contracts management, vendor relations and site services.

Key Achievements:

» Developed and implemented procedures for all operational functions.

» Effectively managed all contract related services.

» Established effective working relationships with vendors, suppliers and contractors.

» Effectively managed Service Level Agreements with all vendors and contractors.

» Developed and implemented processes to maximize spending related to all sources of revenue.

» Effectively managed all school finances including monitoring of budgets and tracking of all expenses and revenues.

» Developed and produced monthly and yearly financial data.

» Effectively managed all site services related functions.

» Participated in monthly meetings with instructional and non-instructional staff, as well as monthly board meetings.

» Effectively managed all functions in a timely and organized manner.

» Successfully created a team work environment.

FASTKIT Corporation – Miami, USA 2006-2008

Operations Manager

In charge of all operations including manufacturing, logistics, facilities, customer service, Human Resources and payroll, hiring and staffing, P&L, training/development, and inside sales.

Key Achievements:

» Established effective working relationships with vendors, suppliers and contractors servicing the company.

»Developed and implemented job descriptions.

»Developed and implemented procedures (SOP format) for every function within the company.

»Developed and established on-going training, development, and cross training of employees.

»Developed and implemented a safety/health plan.

»Developed and established all procedures and documentation for Human Resources and Payroll.

»Developed and established Customer Service procedures as well as a Customer Service culture.

»Developed and established production procedures.

»Developed and established procurement procedures.

»Developed and established monthly reporting and tracking for all areas within the company.

»Developed and established inventory control procedures.

»Properly staffed company to maximize productivity.

»Successfully created a team work environment.

LUMINAIRE – Miami, USA 2006-2006

Operations Manager

In charge of Warehouse Operations and Showrooms located in Miami, FL and Chicago, IL. Managerial responsibilities included staffing, safety, process and quality improvement, distribution logistics, customer service, transportation planning, training and development, inventory control, meeting budgeted closed sales/deliveries, budget control and facilities management.

Key Achievements:

» Developed job descriptions.

» Developed procedures (SOP format) for every function within the company.

» Developed a training plan/orientation for new employees.

» Developed new quality improvement processes.

» Developed Inventory Control procedures and processes for all locations.

» Staffed all locations based on business needs.

» Improved deliveries by 20% over plan.

» Completed safety training for all locations.

South Florida Trane – Pompano Beach, USA 2003-2006

Warehouse Operations Manager

In charge of Port St. Lucie, West Palm Beach, Miami, and Pompano Beach distribution center facilities.

Managerial responsibilities included customer service, training and development, distribution logistics, inventory control, cost-control, safety, maintenance of facilities, coordination and set up of new facilities, and transportation planning/logistics.

Key Achievements:

» Responsible for building an effective teamwork environment, including recruiting and building a staff that achieved the company’s mission of premier customer service.

» Played a key role in achieving sales goals that increased from 36M in 2003 to 74M in 2005. Role involved the timely distribution of orders as well as managing inventory levels so orders could be filled.

» Day-to-day last minute special customer requests were met in order to satisfy customers’ needs and special requirements.

» Obtained additional carriers to meet our customers’ demands for same day service shipments. This allowed us to go from 1 same day service carrier to 3 carriers. This gave us an advantage over the competition and helped us achieve the 90M-mark for 2006.

» Proposed an opportunity for the company to link the current scanning system to billing generating automatic invoices. Result would reduce the billing cycle from 2 days to automatic billing.

» Developed delivery procedures based on location, area, and work volume.

» Maintained a safe work environment with no incidents/accidents in a 3 yr period.

» Actively involved in keeping shipping costs down by properly managing drivers and shipments.

» Established effective working relationships with vendors, suppliers and contractors servicing the company.

» Actively involved in multiple projects, one of these using Six Sigma.

» Actively involved in the supervision, performance, and development of subordinates.

Tech Data Corporation – Miami, USA 1994-2002

Logistics Center Supervisor

In charge of the shipping and receiving functions for the 275,000 SF Miami Logistics Center. Main responsibilities included training/mentoring of new/existing employees and supervisors, cost control, maximizing production, inventory control, safety, and hiring and staffing.

Key Achievements:

» Productivity standards were increased by 40% and achieved 50% above that goal.

» Improved the movement of product in between buildings.

» Created a successful teamwork environment.

» No safety incidents.

» Proposed an opportunity for the company to save $1,500+ on every transfer shipment between facilities.

» 16 hr SLA for receiving changed from 81.84% to 98.39%.

» 12 hr SLA for receiving changed from 98.1% to 99.58%.

» Achieved100 % Serial number capture rate.

» Achieved 100% Receipts & Put Aways.

» Achieved 100% serial number capture rate.

» Developed Standard Operating Procedures (SOP) for packing.

» Successful completion of safety training for all direct reports.

» 1999 Exceptional Achievement Award for creating a teamwork environment.

TECHNICAL PROFICIENCIES

Platforms: Windows (NT, 2000, XP, Vista).

Hardware: Certified Computer Repair Technician

Tools: Microsoft: Office (Access, Excel, Word, PowerPoint, Outlook), Project, Visio.

EDUCATIONAL BACKGROUND

Master of Business Administration, Global Management (2006) ~ 3.44 GPA

University of Phoenix – Phoenix, Arizona

currently pursuing Doctorate in Management, Organizational Leadership

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