Customer Service Medical

AMBER GHANT

*** ********* **** • Lawrenceville, GA 30044

Cell: 404-***-**** • ************@*****.***

PROFESSIONAL PROFILE

Certified Nurse Assistant • Dialysis and Phlebotomy Technician • Customer Service

Results-driven professional seeking a Certified Nurse Assistant or a Dialysis Technician position at a reputable health organization where I can best utilize my medical knowledge and customer service experience. I am well equipped with excellent clinical, customer service and communication skills. Ability to quickly learn new concepts and skills. Knowledge and understanding of medical terminology and infection control standards. Knowledge of age specific developmental factors specific to adult and geriatric residents.

CORE COMPETENCIES:

• Specimen collection

• Skilled in Laboratory equipment usage and Phlebotomy collection devises

• Specimen collection

• Medical protocols & procedures

• Dialysis procedures

• Customer Relations • Operating knowledge of Dialysis equipment

• Blood, urine and body fluid analysis

EDUCATIONAL BACKGROUND

Certified Nurse Assistant NEW HORIZONS MEDICAL INSTITUTE, Norcross, GA July 2011 – August 2011

Phlebotomy Technician NEW HORIZONS MEDICAL INSTITUTE, Norcross, GA December 2010 – January 2011

Dialysis Technician New Horizons Medical Institute, Norcross, GA November 2010 – January 2011

EDUCATIONAL KNOWLEDGE

New Horizon Medical Institute Norcross, GA

Certified Nurse Assistant Training:

Acquired basic nursing skills, Medical terminology, Infection control, Patient safety, Patient positioning, feeding, bathing, wound care and transport; Home healthcare, Personal care of the patient, Emergency care, Basic human anatomy and physiology, Measuring vital signs, Record keeping.

Obtained CNA certification in August 2011.

Phlebotomy Technician Trainings:

Gained knowledge and understanding of basic anatomy and physiology of organ systems, infection control specimen documentation and transportation, equipment and procedures, blood collection equipment, venipuncture procedures, skin puncture procedures, complications in blood collection, pediatric procedures, arterial, IV, special collection procedure for the elderly, long-term care collection, urinalysis, body fluid collection, workplace testing, sports medicine and related areas.

Obtained Phlebotomy Certificate for working in hospitals, medical labs and community based medical centers.

Dialysis Technician Training:

Gained understanding of kidney dialysis machines operation, patient care, dialysis equipment repair and maintenance.

Received training in all aspects of the dialyzer and delivery systems and monitoring of equipment, recording patient vital signs, observation of patient during treatment, administration of local anesthetic and drugs under supervision, assessment of patients for any complications and training of patients for at home dialysis treatment.

SKILLS

Skilled in Canopy, MAS200, SAP, MS Excel, I.E, MS Word

Reliable, professional individual/ /Career -driven/ Independent and Consistent/ Quick learner/ 50+wpm typing speed/ Planning and scheduling/ Written and Verbal communication/ Telephone reception/ Multi-tasked oriented

Work History

2009-2011

American Learning Center Norcross,Ga

Child Care Provider Duties: meeting ever child’s needs, changing, feeding, etc

2008-2009 Cusseta,Ga

Private Duty Duties: changing, light house keeping, preparing meal, grooming, etc..

2007-2009 Cusseta, Ga

Clothing Store/Clerk Duties: Using great communication skills, stocking, using computer by putting in data, cashier,

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