Customer Service Representative

Genese N. Gaskin

***-* *** ***** **.

Clarksville, TN 37043

Mobile Phone 931-***-****

Home 931-***-****

Career Overview

I am a reliable customer service representative with a track record of over 10 years of experience in a demanding and fast paced call center environment. I am a team player with a great positive attitude.

Qualifications

Substantial experience and outstanding skills in customer service

Accustomed to working in fast paced environments

Use of internet daily; very skilled with Microsoft and Windows

Ability to work well with others, in both supervisory and support staff roles

Strong client relations

Excellent communication skills

Energetic work attitude

Work Experience

T-mobile: CSR II

December 2004 to Present

I am currently an account specialist in the retention department. I specialize in retaining customers for the company. I assist customers with any billing questions, processing of payments, troubleshooting any issues and replacing phones if necessary. I also assist with sales of phones and accessories.

Convergys: CSR

April 1999 to December 2003

I was a customer service specialist in the warranty exchange department. I assisted customers with troubleshooting and exchanging of their phones if need be. I had to properly document any changes made and also sale other products and services as well.

Education

Kenwood High School-Honors Diploma

Clarksville, TN 1994-1998

Austin Peay State University-Bachelor’s degree in Nursing

Clarksville, TN 2006-current

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