Customer Service Quality Assurance

***** ******** *** #**

BELLFLOWER, CA *****.

SONSEEA (PHONE 323-***-**** • E-MAIL ***********@*****.***

HRHAY LISTER

RELEVANT SKILLS

• Customer Service Management.

• Complaint handling and resolution.

• Retail Operations Management.

• Teambuilding and training

• Results driven.

• Teambuilding and Training

• Front End Supervision

• Sales

• Microsoft Office including Word, Excel and Outlook, Power Point, 10 key, and PC knowledge.

OBJECTIVE

To obtain a challenging position in requiring a problem solver with excellent public relations skills and an ongoing commitment to professionalism, customer satisfaction and account retention.

EDUCATION

2002-2004 Los Angeles Trade Technical College L.A., CA

General Education

Hamilton Alexander High School LA, CA

WORK EXPERIENCE

Jan 2009 - February 2012 ASNY. [ City, State ]

Account Manager

First party collection – customer service assisting with accounts

Handle heavy inbound and outbound call flow

Collect on mortgage payments tor timeshare

Submit paperwork and Email for accounts that are going on foreclosure

February 2006 - Jan 2009 Lowes [ City, State ]

Head Cashier/Team leader

Ensure that rigorous standards for customer service, merchandising, operational safety and security are met

Achieve stated sales margin goals while managing expenses with predetermined budget criteria.

Provide exceptional and responsive service, greeting and acknowledging all customers in a friendly professional manner.

Leverage knowledge of company’s mission, purpose and goals, as well as completed training, into effective management of store, store employees and support of store manager.

Answered calls as needed.

February 2006 - 09 2006 ISS

Quality Assurance/Inbound Call Center

Monitoring associates daily

Make sure marketing strategy and tactics are of value

Monitor for misleading customers of promotion and product

Documentation and keep records of failure to present customers with the right knowledge of products and services.

March 2004 - January 2006 Mercury Air Cargo

Customer Service Rep

Quality assurance ( minimizing cargo problems/ issues)

Complete shipping documentation such as including bills of lading packing list, dock receipts and certificate of origin.

Informing clients of factors such as shipping options, timelines transfers and regulations affecting shipments.

REFERENCES

Available upon request

Contact this candidate