Technical Support High School

Pankaj Kumar

Address: *** **** ******, ******, ********** (UT) 160014

Phone : +91-921******* Email: ***********@*****.***

OBJECTIVE

To pursue a career in a dynamic and growing organization where creative thinking and self-application are admired and given the opportunity to produce results and provide opportunities to achieve organizational and personal goals. I have talent and great enthusiasm to do something extra and I always like that I want to go for as company where I can improve my skills and I can get more knowledge about my field. Really I always like challenging job where I can sow my skills and prove for my self.

PROFESSIONAL PROFILE

Technical Professional with 3+ years of IT experience in Desktop, Networking LAN, and Enterprise Application Integration for hardware/software products. Quickly adaptable and able to multitask in the changing technical and Managerial atmospheres that are common in today's marketplace.

Operating System and Software Skills:

Windows 9x, NT, 2000, XP, Vista & WIN7, Microsoft Windows server 2000 and 2003, Linux (various flavour).

Microsoft outlook, Outlook express and Lotus Notes.

Antivirus deployment of pattern file including automatic Update or Manual update,

Microsoft Windows update and Backup.

MySQL and Tomcat.

Hardware Skills:

Strong assessment analyzing, troubleshooting and problem resolving skills.

Maintenance and preventive maintenance of peripherals (key board, Mouse,

Printers), Assembling Systems.

Very good hand in UTP CAT5/5e/6 cabling, crimping and patching.

Installation of various devices.

Working of Printers, Fault Diagnosis & troubleshooting.

Laptop Troubleshooting and Up gradation skills.

Installation of wireless Router and switches.

EXPERIENCE

HiSP iNDIA, CA 2010 - Present

Society for Health Information System Programs

Technical Support Supervisor

Providing Technical support on mHealth project

Monitoring state server on which mHealth application installed

Coordination with Health worker: Elicitation of functional requirement specifications to clarify the requirements to software development team.

Testing: Testing of various modules and functionalities of mHealth application.

Checking log of tomcat server and backup of MySQL and server.

Siddhi Vinayak Infotech (Noida), CA Sep 2008 to Dec 2009

Computer Networking Products and Computer Systems

Provided Technical support for National Health Resource Centre (govt of India) Munirka New Delhi where my responsibilities include:

Configuration and troubleshooting of windows XP, Vista and WIN7 clients.

Network troubleshooting in local LAN, Mails configuration, Installation, Backup, Printers and other Accessories.

Maintenance of various printer and multi function over network.

Configuring outlook.

Managing workgroup clients.

Updating OS and antivirus.

Up gradation of desktop and Laptops.

Remotely install/remove software for field users by using Remote desktop, VNC (Virtual Network Computing) and other desktop capturing systems.

Provide basic troubleshooting activities, such as password reset issues, network connectivity, system hangs, printing problems, etc.

Troubleshooting of Multimedia Projectors.

Maintain inventory records for all IT equipment, supplies and accessories.

Keshri Info solution (Noida), CA May 2007 to Aug 2008

Complete IT Solution

Worked with a team of Onsite support eng where my responsibilities included:

Providing on site support for various computer problems.

Assembling and troubleshooting of PC and other peripherals.

Installation of wireless Home router.

Installation of network and local printers.

Cabling of CAT5 and punching of patch panels.

Very good customer handling and communication skill. Maintained good relationships with customers.

EDUCATIONAL CREDENTIALS

• JHNCP Diploma in Hardware and Networking from Jetking Noida.

• Graduation (BA) passed from Purvanchal University Jaunpur in 2007.

• Intermediate passed from U.P. Board in 2004.

• High school passed from U.P Board in 2002.

PERSONAL VITAE

Date of Birth: 07/08/84 Languages known: English, Hindi, and Punjabi.

References: Available on request

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