Manager Customer Service
Resume:
EMMA OKYERE **********@*****.***
*** ****** **. || Fredericksburg, VA 22406 703-***-**** (cell)
QUALIFICATIONS SUMMARY
Achievement driven and results oriented pharmacist.
Effectual communicator with noteworthy analytical skills; offers constructive therapeutic and clinical expertise.
Superior written and verbal abilities; bringing formidable general management and customer service knowledge.
EDUCATION & LICENSURE
KWAME NKRUMAH UNIVERSITY – Kumasi, Ghana
Bachelor’s Degree, Pharmacy (2000)
Licensed Pharmacist, STATE OF VIRGINIA
PROFESSIONAL EXPERIENCE
Medicine Shoppe Pharmacy, Woodbridge. VA June 2010 – August 2010
Pharmacy Graduate Intern
Dispensed and compounded prescribed medications or drugs for patients in long term care facilities under pharmacist supervision.
Reviewed and monitored medications and orders written by therapists for their safety and effectiveness
Prepared labels and dispensed medications for patients in accordance to the physicians’ prescriptions
Maintained the required records of dispensing
Compounded medications by following standard formulas and processes like weighing, measuring and mixing chemicals
Maintained the system that charge or credit for medications
Answered queries and gave information to customers on drugs, its side effects, dosage and storage
Learnt and maintained procedures of storage, quality assurance, security, and disposal of hazardous materials
CVS Pharmacy, Dale City. VA November, 2009 – August, 2010
Pharmacy Graduate Intern
Assist all pharmacy and front store customers with their questions and concerns
Maintain customer/patient confidentiality according to HIPAA and company standards
Access, input and retrieve information to/from the computer
EMMA OKYERE PAGE TWO
PROFESSIONAL EXPERIENCE (continued)
Maintain prescription prioritization throughout prescription processing
Resolve Third Party rejections and complete any manual claim forms
Process prescriptions
o Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles; labeling of prescriptions
Maintain in-stock by ensuring all inventory management policies and procedures are followed
Utilize appropriate report(s) to maintain replenishment
Pull outdated, damaged and recalled merchandise and prepare for return
Assist with putting away drug orders (except CIIs) as permitted by law
Support scheduling activities according to the needs of the business and workflow model
Complete all required training and compliance programs within designated timeframe
VOLTA ALUMINIUM CO. LTD. Tema, Ghana 2004 - 2008
Pharmacist and Hospital Warehouse Manager
Planned, organized, coordinated, and managed all pharmaceutical services in the medical department.
Provided advice to the Safety & Health Department on improvement of employees’ health condition on the work place.
Organized training sessions for employees on Alcohol & Drug Abuse
Provided advice to members of the health care delivery team on health matters and other ancillary service relating to Pharmacy.
Advised all employees and dependents on health matters.
Prepared statistical reports of usage of drugs at the medical department, for cost effectiveness in treatment and to guide in the management of diseases.
Provided Drug Information Services to Doctors, Nurses and Ancillary Personnel.
SENES PHARMACY LIMITED, Tema, Ghana 2002 – 2004
Superintendent Pharmacist
Organized training programmes for assistants and pharmacy interns.
Screened prescriptions for dispensing.
EMMA OKYERE PAGE THREE
PROFESSIONAL EXPERIENCE (continued)
HEM PHARMA SERVICES LTD. Tema, Ghana 2002 – 2005
Locum Pharmacist
Organized training programmes for assistants and pharmacy interns.
Drug requisition and purchasing.
Monitored Drug Storage conditions and expiration dates.
Patient Counseling.
Dispensed Medication.
Screened prescriptions.
TEMA GENERAL HOSPITAL, Tema, Ghana 2000-2001
Division Pharmacist
Assisted in organizing training programmes for assistants and pharmacy interns.
Supervised screening of prescriptions.
Dispensed Medication.
Counseled patients.
Drug monitoring at wards.
Monitored patient drug compliance.
Provided Drug Information Services to Doctors, Nurses and Ancillary Personnel.
Selected, Ordered and Evaluated drug and medical equipment/supplies.
VOLTA ALUMINIUM CO. LTD. Tema, Ghana Sept.1999 – Oct.1999
Pharmacy Intern
Dispensed prescriptions to patients quickly and accurately.
Efficiently problem-solved patient/insurance company issues.
Counseled patients on correct use of over–the–counter medications.
Assisted with inventory review.
Maintained adequate drug supplies in assigned areas so medications were dispensed in timely and efficient manner.
LEXLEY PHARMACY LTD. Tema, Ghana July – Sept. 1997
Pharmacy Intern
Recommended appropriate drug therapy to physicians, monitor therapy per protocol, and initiated appropriate formulary procedures.
Compounded prescription orders, prepared intravenous medications, and order entry
Excelled at multitasking
PAGE FOUR
VOLUNTEER CONTRIBUTION
GHANA AIDS COMMISSION – Sponsored by World Health Organization Ghana
Educational Speaker 8 / 2002 – 5 / 2002
GHANA PHARMACEUTICAL ASSOCIATION Ghana
Educational Speaker 7 / 1997 – 3 / 2000
REFERENCES:
JIMON W. TWITTY
CVS PHARMACY
Pharmacy Manager
Amit Shah
MEDICINE SHOPPE PHARMACY
Pharmacy Manager
Kwadwo Asiama
VIRGINIA HOSPITAL CENTER
Staff Pharmacist
Dr. K.A. Hanson
Volta Aluminium Company Hospital
Chief Medical Director
+233.303.204203
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