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Customer Service Representative

North Reading, MA, 01864
August 15, 2012

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Lori Richardson

* ******** ****

North Reading Ma 01864

Home: 978-***-****

Career Overview:

Customer Service Representative-Client Relations-Data Entry

Articulate, Committed, Customer focused, Dependable, Experience, Hardworking, Productive, Ambitious, and


Core Strengths:

Creative problem solver

Fast learner with a wide range of practical skills

Proficient with handling large sums of money

Cash management

General store maintenance

Telephone inquiries

Experience with logging cash movement

Customer service oriented

Multi-line phone usage



Organizational Skills


Telephone Skill


Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with

100% accuracy rate.

Telephone Customer Service

Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Work Experience:

Daycare Teacher- Knowledge Beginnings- North Reading MA

From: Dec 2004 To: Jan 2011

Greeted parents and children as they arrived in the morning or departed at the end of the day. Daily communications

on the child’s daily activities or development. My responsibilities included the care of four toddlers by myself

including activities, meals, play time and naps. Completed progress reports every six months for my room in a

timely manner.

Vermont Public Schools- Substitute Teacher- 3 School Districts

From: Jun 2004 To: Dec 2004

For 3 different school districts would substitute teach. I have substituted for Math, Gym, Music, Special Needs,

Receptionist, Social Studies and Science. I would either get a call at night or in the morning to see if i would want to

substitute for whatever class they needed someone for and they would tell me the school district i would be

substituting in.

Bank Teller- Winter Hill Bank- North Reading MA

From: April 2003 To: Jun 2004

Greeted customer as they walked through the door if I was available to serve them., Handled transactions for each

customer including money orders, deposits or account information. Balanced cash drawer after every shift with

100% accuracy.

Customer Service Representative- U-Haul- Medford MA

From: Sept 2002 To: April 2003

Provided customer service for an average of 80 calls per day, answering customer inquiries, solving problems, and

providing new product information.

Educational Background:

North Reading High School-Grad year 2001

Middlesex Community College-Course Year 2001- Infant/Toddler Certification

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