Customer Service Representative

NANCY L. MOLLER

DOUGLASVILLE, GEORGIA

404-***-****

******@*********.***

Qualifications:

• Proficient with Microsoft Office Suite to include Excel, Word, and Outlook. Also experienced with JD Edwards Software.

• Proficient in Warehouse Duties to include: Shipping, Receiving, Loading and Unloading, FIFO, Order Processing, Cycle Counting, Customer Service, and anything that is asked of me.

• Proficient in Administrative duties to include: Data Entry, Spreadsheets, Filing, Answering Telephones, and Greeting Visitors.

Accomplishments:

• I was the Safety Coordinator 3 shifts of 30 plus employees. This included tracking all safety issues, compiling necessary documents to abide by OSHA standards, teaching safety training classes, and leading accident investigations.

Employment History:

11/2010-05/2012 RYLA/Alorica Inc Kennesaw, Georgia Customer Service Representative Duties: Answer incoming calls to ensure customer satisfaction meeting the clients’ policy of a one call resolution. This was done by answering customer inquiries pertaining to billing, their services, and/or addressing technical issues.

04/2010 – 06/2010 (temporary) United States Census Dept. Douglasville, Georgia Enumerator (data collection) Duties: Collect data from households that did not reply back to prior Census inquiries. Travel door to door following a pre-determined list, interview resident(s) to determine living status as of Census Day (April 1, 2010), fill out questionnaires and submit in a timely manner.

01/2010 – 04/2010 (seasonal) Jackson Hewitt Tax Service Hiram, Georgia Tax Preparer Duties: Prepare customer tax returns using the Jackson Hewitt software, answer customer complaints, and answer customer inquiries.

4/2005 – 5/2008 Consolidated Container Co., Atlanta, Georgia Office Coordinator/ Warehouse Supervisor Duties: My daily responsibilities included; gathering and entering production information from the previous 24 hours into the company database, typing and printing production correspondence to share vital data with the production floor, answering incoming calls and directing callers to correct locations. As Warehouse Supervisor I would monitor inventory levels to include daily, weekly, and end of month cycle counts as well as reconciling all accounts when necessary as well as investigate discrepancies in inventory levels, and initiate production scheduling according to customer demand. I would document the weekly customer orders into JD Edwards, print out BOL’s and arrange for freight pick ups as needed. My duties also included being the contact for customer complaints and inquiries, distributing mail, greeting visitors as they arrived, and anything that was asked of me. I also have a working knowledge of forklifts, clamp trucks, pallet jacks, copiers and fax machines.

7/2003 – 4/2005 MADRAS Packaging Inc., Atlanta, Georgia Shift Supervisor Duties: I supervised all production from 20 to 25 employees running 9 production lines and auxiliary equipment. I logged all shift information: total production made, scrap produced, and machine down time into the company data base daily.

Education:

Associates of Arts in Business Administration 2009 - 2010 American InterContinental University Hoffman Estates, IL

• GPA: 3.80

• Graduated with Honors

Computer Applications 1986-1987 Columbia-Greene Community College Hudson, New York

• Computer Skills Course

References upon Request