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Customer Service Assistant

Auburn, Washington, 98001, United States
May 22, 2012

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Zandra D. Lewis


***** ******** **. *. *** S302

Federal Way, WA 98001

(253) ***-****

Professional Profile


Dedicated professional 7+ years of experience in the healthcare industry and a soon to be bachelors graduate specializing in Health Services Management seeking to add value to your organization.

Core Competencies


MS Office (Word, Excel, Outlook, PowerPoint)

Activities of Daily Living (ADL)

Quality Patient Care

Compassion and concern for patients

HIPPA trained

Highly motivated and passionate



DeVry University, Federal Way, WA Fall 2012

Bachelor of Science in Business Administration specializing in Health Services Management

Pierce College, Steilacoom WA 2007

Early Childhood Education Certificate

Work experience


Certified Nursing Assistant 08/10 to current

Regency of Auburn

Demonstrating outstanding customer service and client satisfaction through;

Taking vital signs, escorting to daily activities, passing out lunch trays or assisting in the dining room

Assisting with personal hygiene tasks as needed and providing clients with companionship

Resident Assistant 2008 – 2010

Spiritwood Northwest at Pinelake

Provided companionship and assistance to all memory care residents with compassion and dignity

Assisted in learning activities, routines, and games for dementia patients

Escorted residents to dining hall and supervised residents on field trips enriching lives

Client Care Provider 2005 - 2008

AAA Residential Services

Assisted clients with personal hygiene, housekeeping duties and outstanding customer services



Heart Saver First Aid. American Heart Association. 2010

Nurses Assistant Certification. Washington State DSHS. 2009

Food Handler. State of Washington Public Health. 2008

Current on Immunizations (tuberculosis, hepatitis B)

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