DILORO NORMATOVA
Tel: 720-***-**** (cell) , e-mail: **********@*****.***
Professional Experience:
Executive Administrative Coordinator, June 2009 to present Luxurious Cleaning Service, LLC, Highlands Ranch, Colorado.
• Assist with the completion of filings for the company
• Processing of checks for payment, and preparing an acknowledgement for orders fulfilled
• Processing incoming bills and outgoing checks
• Greet and direct customers, answer main office telephone system, respond to direct requests for information and/or forward messages to appropriate staff.
• Assist with review of administrative procedures and development of systems to assure compliance by all staff
• Maintain inventory for office supplies and computer software
• Maintain master calendar of in-house meetings.
• General office duties such as typing, bookkeeping, flow of correspondence, filing, requisition of supplies, faxing, etc.
• Booking travel and hotel arrangements as needed.
• Coordinate materials for meetings and training sessions and other activities of the organization
• Maintain and update database as needed
• Receive and distribute all incoming mailing and coordinates outgoing mail, including courier services, postage meter account, and interoffice mail distribution
• Provide meeting support as needed (e.g., scheduling conference rooms, coordinating food, logistics)
• Assist in the updating of the website
• Provide administrative support to staff for copying, faxing and large-scale mailings
• Responding to staff requests for administrative support as needed
• Perform other duties and responsibilities as requested
Executive / Management Assistant, June 2005 to March 2009
Embassy of the United States of America, Dushanbe, Republic of Tajikistan.
• Participated in scheduling programs for visiting VIP groups. Coordinated logistical aspects of all TDY visits, including maintenance of visitor logs, preparation of country clearance cables, hotel reservations and coordination of expediting, visa and vehicle supports as well as security services as appropriate.
• Kept Management Officer, Deputy Chief of Mission, and Ambassador informed of admin-related government decrees, decisions and resolutions, regarding the most important events and changes. When necessary, made appointments with high-rank Government of Tajikistan officials. Handel travel arrangements and other various administrative duties for the Front Office. Organise weekly Management meetings, take minutes and prepare after meeting reports.
• Translated documents and correspondence from English into Russian and vice/versa, and provided interpretation services for the Management Officer and other Embassy Officers as required.
• Using computer-based programs, drafted and typed letters, diplomatic notices, cables, memorandums and other related administrative documents; prepared responses to official inquires from very sketchy drafts and on routine matters draft responses usually on own initiative.
• Served as a assistant to the Management Officer, HR,GSO, and Health Unit. Kept track of their schedule and correspondence. Filed the documents and made necessary appointments. Organize hiring processes (interview, filling, paperwork).
• Provided sub-cashier services for Management and General Services sections. Provide assistance to B&F section in creating and monitoring vouchers and payments, make sure that all financial documents submitted in accordance with financial rules and regulation. assists in the preparation of annual financial reports.
• Serve as an assistant to the OIG inspection and internal auditors.
• Provided assistance to American and Foreign National employees in responding to questions concerning the administrative management procedures at the Embassy. Briefed new American employees and TDY personnel on the Missions admin and finance procedures.
• Prepared and distribute New Year gratuities to Embassy contacts.
• Prepared hotel and transportation payments of VIP and TDY visits.
• Acted as an event planner for yearly American and Tajik holidays.
Surveillance Detection Specialist, October 2003 to June 2005
Embassy of the United States of America, Dushanbe, Republic of Tajikistan.
• Detected hostile surveillance after the Embassy/facilities/residences/motorpool.
Executive Receptionist / Secretary, July 2003 to October 2003
United States Agency for International Development, Agricultural and Rural Development Program, Dushanbe, Republic of Tajikistan.
• Worked with legal database (scanned, formatted, edited and entered the normative legal acts to the database)
• Performed assignments of staff attorneys including making redlines
• Assisted in arranging seminars and trainings; participated on the seminars and took minutes; made appointments with counterparts; filed official letters (incoming and outgoing correspondence) performed secretarial and receptionist duties.
Human Resources Manger Assistant / Volunteer, February 2003 to May 2003
United Nations Development Program, Dushanbe, Republic of Tajikistan
• Issued fixed-term contracts, special service agreements, service contracts;
• Maintained all personnel records and files;
• Managed corporate Human Resource software, providing the office with staff data; employed the matrix collaboration mechanism; organized recruitment of support staff.
Education:
Russian Tajik Slavonic University, Finance and credit department, Faculty of economics,
Dushanbe, Republic of Tajikistan, MA
Certification:
• Management Secretaries training organized by the Embassy of the United States of America, Copenhagen, Denmark.
• Microsoft Access course at the Central Asian Development Agency, Dushanbe, Republic of Tajikistan.
• Surveillance Detection course organized by the U.S. Embassy, Dushanbe, Republic of Tajikistan.
• Development and Marketing Plan course organized by the PRAGMA Corporation, Dushanbe, Republic of Tajikistan.
Languages:
English (fluent), Russian (fluent), Tajik (mother tongue)
Computer skills:
MS Word, MS Excel, MS Power Point, MS Access, MS Publisher, Internet Browsing, Web
Design (HTML, Photoshop, and ect.)
Competencies:
Excellent organizational skills, good computer skills, good command of written and spoken
English, Russian and Tajik, ability to work in a team environment, ability to process figures.