Denise L. McKee

**** *** ***** **., ***. *** vpdmuc@r.postjobfree.com

Lorain, OH 44053 Cell: 440-***-****

SUMMARY

A creative support professional with a record of increased responsibility. Proficient in prioritizing

and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer

focused with diverse experience including education, administrative assisting and retail. Enjoys

learning new programs and processes. A team player who is attentive to detail and able to work

in a fast paced environment. Excellent verbal and written communication skills. Competent with:

Microsoft Word Internet Multiline telephone

Excel Editing/Proofreading Fax/Copiers

Power Point Typing 40 wpm@99.99%

PROFESSIONAL EXPERIENCE

SUPER 8-Elyria, OH 2012-Present

Front Counter Clerk

Greet guest. Check in and checkout guest. Make reservations. Attend to guest needs. Keep up

counter and supplies. Organize paperwork.

H&R BLOCK-Lorain, OH 2011-2012

Receptionist

Answered calls in a timely and friendly manner. Scheduled convenient appointments for both the

client as well as tax preparer. Alphabetized and filed sensitive paperwork with 99.99% accuracy.

• Earned overtime because of dependability.

• Assisted in office organization by keeping workplace desks clean and stocked with

supplies.

• Maximized harmony among tax preparers by fairly distributing walk in clients.

THE INTERNATIONAL WRITERS ASSOCIATION-Lorain, OH

Secretary (Volunteer) 2010-Present

Record detailed information from meetings and promptly distributed minutes to all 35 active

members. Assist in brainstorming and gathering important information. Maintain and update

member directory. Attend functions and bring back information.

• Assisting in groups’ continued growth by quickly distributing information and

enthusiasm.

• Shared experience from attending Backspace Writers Conference in New York.

• Gave pivotal support in the success of the first local writers’ conference at French Creek.

KELLY’S ANGELS PRESCHOOL & DAYCARE

Teacher/Daycare Assistant 2005-2011

Taught students the fundamentals of preschool core curriculum. Design and executed standards-

based and developmentally appropriate instruction to ensure meeting all individual student’s

needs. Implemented story time and craft time.

• Instructed children with Spanish vocabulary.

• Created chore and assignment boards to better manage time.

• Crafted fun extracurricular activities and field trips.

LORAIN COUNTY AUTOMOTIVE SYSTEMS-Lorain, OH 2001-2005

HR Assistant/Receptionist/Quality Control 1995-1999

Operate office equipment such as fax machines, copiers, and phone systems. Distributed mail.

Answered and transferred calls, took messages and greeted guest, managing a smooth flow of

office traffic. Assisted with document creation, data entry and HR filing. Screened applications,

scheduled interviews, and trained new associates. Logged information for accounts payable.

Performed final inspection of automotive components.

• Chosen by management to be trained in use of quality control tools and means of

calibration of those tools. Successfully completed 30 hours of training and certification.

• Given extra responsibility, assisting Quality Control with calibrations and Maintenance

Department with data entry.

• Ability to communicate, teach and mentor effectively cross culturally, ensuring all new

employees were trained to company expectations and guaranteeing in low turnover.

• Saved the company money and production time by teaching myself Microsoft 7 and

Excel.

• Used gauges and calipers to accurately check for product specifications of up to 400

pieces per hour during a normal shift.

• Kept shipments timely by staying informed of quality parts and efficient inspections.

HONORS AND AWARDS

Perfect Attendance at LCAS for three consecutive years

Gold Star customer service for outstanding customer service for Picway Shoes

PUBLICATIONS

Meridian File Blog for Integrity Wholesale Furniture, LLC

Fireproof File Blog for Integrity Wholesale Furniture, LLC

EDUCATION

The University of Akron

Bachelor of Arts in English, 2009

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